Customer Service Executive – Bike Club | Remote (UK)

Customer Service Executive – Bike Club | Remote (UK)

Overview

Bike Club, the UK’s leading children’s bike subscription service, is recruiting a Customer Service Executive to join their remote‑first team. With over 80,000 bikes in circulation, Bike Club is the second‑largest bike rental network globally and the largest in the children’s sector. This role is central to delivering exceptional member support across multiple channels, ensuring families enjoy a sustainable, hassle‑free cycling experience.

Key Details

• Job Title: Customer Service Executive
• Employer: Bike Club
• Location: Remote (UK‑based; monthly in‑person team meeting in East London)
• Salary: £27,500 – £28,000 per annum
• Hours: Full‑Time (37.5 hours/week; flexible schedule; some Saturday availability required)
• Contract Type: Permanent
• Benefits:
  • 26 days annual leave + bank holidays (additional days accrued per year of service)
  • Enhanced maternity and paternity leave
  • Flexible working hours
  • £30/month discount on Bike Club subscription
  • Sustainability impact (B Corp Certified company)
  • Monthly team socials and All Hands drinks
  • Onboarding and training provided

Role Overview

Customer Service Executives are the voice of Bike Club, ensuring members receive outstanding support across email, phone, and social media. The role involves handling queries, offering tailored product advice, resolving issues, and gathering customer feedback to improve services.

Key Responsibilities

• Handle member queries across email, phone, and social media channels
• Develop expert product knowledge of Bike Club’s bicycle range to provide tailored recommendations
• Act as the voice of the customer by gathering feedback and sharing insights with the team
• Communicate clearly and effectively, ensuring concise and accurate information is shared
• Resolve issues on first contact whenever possible, using a solution‑focused approach

Required Skills and Experience

• Genuine passion for delivering high‑quality customer support
• Previous experience with CRM tools (preferably Salesforce)
• Strong problem‑solving skills and curiosity to learnHigh level of empathy and commitment to exceeding customer expectations
• Ability to remain positive under pressure and in challenging situations
• Dependable, organised, and dedicated team player
• Comfortable working independently and collaboratively
• Minimum 1 year of experience in a similar customer service role

Equal Opportunities

Bike Club is committed to sustainability, diversity, and inclusion. Applications are welcomed from candidates of all backgrounds.

How to Apply

Click here to apply Via Indeed