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For Companies At a Glance
- Tasks: Manage customer enquiries, coordinate orders, and ensure smooth communication.
- Company: Dynamic logistics and supply chain company with a strong UK presence.
- Benefits: Hybrid work model, supportive culture, and career growth opportunities.
- Why this job: Thrive in a fast-paced environment while making a positive impact on customer experiences.
- Qualifications: Excellent communication skills and a proactive, customer-first mindset.
- Other info: Immediate start available; join a collaborative team focused on continuous improvement.
The predicted salary is between 22000 - 29000 £ per year.
Overview Office Angels is recruiting a Customer Service Administrator to join a growing UK-wide logistics and supply chain company based in Glasgow . This is a permanent, full-time hybrid role offering structured in-office training followed by remote work, with regular team meetups to stay connected. If you\’re passionate about solving problems and creating positive customer experiences, this is your chance to thrive in a fast‐paced, customer‐focused environment.About the Company Our client is a dynamic logistics and supply chain business with a strong presence across the UK. Known for its commitment to customer satisfaction and operational excellence, the company is expanding its support team and looking for individuals who bring energy, empathy, and a proactive mindset to every customer interaction.Role Summary As a Customer Service Administrator, you\’ll be responsible for managing customer enquiries, coordinating orders, and ensuring smooth communication between clients and internal teams. You\’ll play a key role in maintaining service quality and driving customer satisfaction.Key Responsibilities Client Support : Build strong relationships with customers, ensuring their needs are met with professionalism and care.Email & Enquiry Management : Respond to queries via a shared inbox with timely and accurate information.Order Coordination : Keep customers informed about order status, delivery timelines, and any changes.Quote Preparation : Create and send quotations in line with company procedures.Call Handling : Manage inbound calls related to orders, returns, and general support.Feedback Collection : Capture customer insights to help improve service delivery.Required Skills & Experience Excellent communication skills, both written and verbal.A customer‐first mindset with a proactive approach.Strong problem‐solving abilities and attention to detail.Confidence using MS Office, especially Excel.A positive attitude and willingness to learn.Compensation & Hours Salary : £25,500 per annum.Contract Type : Permanent.Hours : Monday to Friday, 9:00am – 5:30pm.Start Date : Immediate start available.Location & Work Mode Location : Glasgow (office is a short walk from Glasgow Central Station).Work Mode : Hybrid – in‐office onboarding followed by remote work, with monthly team days.What You\’ll Gain Hybrid Flexibility : Work from home after training, with regular team meetups.Supportive Culture : Join a team that values your input and encourages continuous improvement.Career Growth : Opportunities to develop your skills and progress within the business.Why Join? Be part of a collaborative and customer‐focused team .Enjoy a hybrid work model that balances structure and flexibility.Gain hands‐on experience in logistics and supply chain support.Access career development opportunities in a growing company.Application Process Click here to Apply now through Office Angels or LinkedIn to secure your spot in this exciting team. Immediate start available as the team gears up for a busy period.Join Our Official Channels for more Jobs & Scholarship No comment\’s at the moment! Be the first to post a comment.
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Customer Service Administrator employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Office, especially Excel, be ready to discuss how you’ve used it in past roles. It’s all about demonstrating your value!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about creating positive experiences for customers!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your problem-solving abilities!
Be Clear and Concise: In your written application, keep things straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showing off your personality.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you into the process quickly!
How to prepare for a job interview at School Result
✨Know the Company Inside Out
Before your interview, take some time to research the logistics and supply chain company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you solved a problem or went above and beyond for a customer. This will demonstrate your proactive mindset and ability to create positive customer experiences.
✨Practice Common Interview Questions
Anticipate questions related to order coordination, email management, and client support. Practising your responses will help you articulate your thoughts clearly during the interview. Don’t forget to prepare questions to ask them too; it shows you're engaged and interested!
✨Emphasise Your Team Spirit
Since this role involves regular team meetups and collaboration, highlight your ability to work well in a team. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a supportive culture.
