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- Tasks: Be the friendly face for residents, resolving enquiries with empathy and professionalism.
- Company: Join Bron Afon Community Housing, a community-focused organisation in Torfaen.
- Benefits: Enjoy a competitive salary, flexible hours, and a pioneering 4-day work week.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 26000 - 26000 £ per year.
Bron Afon Community Housing is seeking a passionate and people-focused Customer Hub Assistant to join its frontline team. This full-time role offers the chance to make a meaningful impact in the Torfaen community while benefiting from a supportive work culture and a pioneering 4-day work week pilot.
About the Company
Bron Afon Community Housing is a community-owned organisation dedicated to improving lives across Torfaen. Since 2008, it has delivered inclusive, democratic services that reflect the needs of its members, tenants, and residents. The organisation is committed to equality, diversity, and creating a welcoming workplace for all.
Role Overview
As a Customer Hub Assistant, you’ll be the first point of contact for residents, handling a wide range of enquiries with empathy and professionalism. You’ll support services related to housing, repairs, rent, and anti-social behaviour, while helping to shape a responsive and inclusive customer experience.
Key Responsibilities
- Resolve customer enquiries at first contact with outstanding service
- Handle sensitive issues including rent, repairs, and anti-social behaviour
- Negotiate and establish payment plans for rent arrears
- Support service improvements and business goals
- Engage actively with Bron Afon members and community forums
- Ensure services remain open, inclusive, and democratic
Required Skills and Experience
- Excellent communication and interpersonal skills
- Passion for helping others and making a positive impact
- Ability to work proactively and collaboratively
- Strong organisational skills and attention to detail
- Commitment to equality, diversity, and inclusion
- Experience in housing, repairs, or customer service
- Knowledge of community engagement practices
What We Offer
- Competitive salary (£26,000)
- Flexible working arrangements
- Participation in 4-day work week pilot
- Inclusive and supportive team culture
- Opportunities for personal and professional development
- Commitment to diversity and positive action for underrepresented groups
Bron Afon welcomes applications from all backgrounds and is especially keen to hear from ethnically diverse communities. The organisation is committed to creating a workplace that reflects the diversity of the community it serves. Rolling applications. Early submissions are encouraged due to high interest in this position.
Customer Hub Assistant | £26,000 per annum employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Assistant | £26,000 per annum
✨Tip Number 1
Get to know the company! Research Bron Afon Community Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact in the community.
✨Tip Number 2
Practice your communication skills! As a Customer Hub Assistant, you'll need to handle enquiries with empathy and professionalism. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Bron Afon on LinkedIn. They can provide insights into the company culture and may even give you tips on how to stand out during the application process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Bron Afon site. This not only shows your enthusiasm but also ensures your application is seen by the right people right away.
We think you need these skills to ace Customer Hub Assistant | £26,000 per annum
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you can make a positive impact in the community, so share any relevant experiences that highlight your commitment to customer service.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Hub Assistant role. Use keywords from the job description and relate your skills and experiences directly to the responsibilities listed. This shows us you’ve done your homework!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. We’re looking for someone who can handle sensitive issues with empathy, so reflect that balance in your writing style.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early submissions due to high interest in this position. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at School Result
✨Know the Company Inside Out
Before your interview, take some time to research Bron Afon Community Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-focused team.
✨Showcase Your People Skills
As a Customer Hub Assistant, you'll be dealing with residents and their enquiries daily. Prepare examples from your past experiences where you've demonstrated excellent communication and empathy. Think about situations where you resolved issues or made someone's day better – these stories will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, especially around sensitive topics like rent or repairs. Practice responses to scenarios that might arise in the role, focusing on your problem-solving skills and ability to remain calm under pressure. This will help you feel more confident during the interview.
✨Emphasise Your Commitment to Diversity and Inclusion
Bron Afon values equality and diversity, so be ready to discuss how you can contribute to an inclusive workplace. Share any relevant experiences or initiatives you've been involved in that promote these values. This will demonstrate that you're aligned with their organisational culture and goals.