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- Tasks: Be the friendly face for residents, resolving enquiries with empathy and professionalism.
- Company: Join Bron Afon Community Housing, a community-focused organisation in Torfaen.
- Benefits: Enjoy a competitive salary, flexible hours, and a pioneering 4-day work week.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 22000 - 30000 £ per year.
Bron Afon Community Housing is seeking a passionate and people-focused Customer Hub Assistant to join its frontline team. This full-time role offers the chance to make a meaningful impact in the Torfaen community while benefiting from a supportive work culture and a pioneering 4-day work week pilot.
About the Company
Bron Afon Community Housing is a community-owned organisation dedicated to improving lives across Torfaen. Since 2008, it has delivered inclusive, democratic services that reflect the needs of its members, tenants, and residents. The organisation is committed to equality, diversity, and creating a welcoming workplace for all.
Role Overview
As a Customer Hub Assistant, you’ll be the first point of contact for residents, handling a wide range of enquiries with empathy and professionalism. You’ll support services related to housing, repairs, rent, and anti-social behaviour, while helping to shape a responsive and inclusive customer experience.
Key Responsibilities
- Resolve customer enquiries at first contact with outstanding service
- Handle sensitive issues including rent, repairs, and anti-social behaviour
- Negotiate and establish payment plans for rent arrears
- Support service improvements and business goals
- Engage actively with Bron Afon members and community forums
- Ensure services remain open, inclusive, and democratic
Required Skills and Experience
- Excellent communication and interpersonal skills
- Passion for helping others and making a positive impact
- Ability to work proactively and collaboratively
- Strong organisational skills and attention to detail
- Commitment to equality, diversity, and inclusion
- Experience in housing, repairs, or customer service
- Knowledge of community engagement practices
What We Offer
- Competitive salary (£26,000)
- Flexible working arrangements
- Participation in 4-day work week pilot
- Inclusive and supportive team culture
- Opportunities for personal and professional development
- Commitment to diversity and positive action for underrepresented groups
Bron Afon welcomes applications from all backgrounds and is especially keen to hear from ethnically diverse communities. The organisation is committed to creating a workplace that reflects the diversity of the community it serves. Rolling applications. Early submissions are encouraged due to high interest in this position.
Customer Hub Assistant | £26,000 per annum employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Assistant | £26,000 per annum
✨Tip Number 1
Get to know the company! Research Bron Afon Community Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact in the community.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Hub Assistant role. Personal connections can give you an edge!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and community engagement. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bron Afon. Don’t forget to highlight your passion for helping others in your application!
We think you need these skills to ace Customer Hub Assistant | £26,000 per annum
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you can make a positive impact in the community, so share any relevant experiences that highlight your commitment to customer service.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Hub Assistant role. Highlight your communication skills and any experience in housing or customer service, as these are key to what we’re looking for at Bron Afon.
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, don’t be afraid to let your personality come through. We value a friendly and approachable attitude, so feel free to express your enthusiasm for joining our team.
Apply Early!: Since we have rolling applications, it’s best to get your application in early. This not only shows your eagerness but also increases your chances of standing out in a competitive field. Head over to our website to apply!
How to prepare for a job interview at School Result
✨Know the Company Inside Out
Before your interview, take some time to research Bron Afon Community Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-focused team.
✨Showcase Your People Skills
As a Customer Hub Assistant, you'll be dealing with residents and their enquiries daily. Prepare examples from your past experiences where you've demonstrated excellent communication and empathy. Think about situations where you resolved issues or helped someone in need – these stories will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive issues. Practice responses to questions like how you would deal with a frustrated customer or how you'd approach a delicate situation involving rent arrears. This will help you feel more confident during the interview.
✨Emphasise Your Commitment to Diversity
Bron Afon values equality and diversity, so be sure to highlight your commitment to these principles. Share any relevant experiences that demonstrate your understanding of community engagement and inclusivity. This will show that you align with their organisational culture and are ready to contribute positively.
