Customer Care Representative – Blackcircles.com | Hybrid Remote (Edinburgh)

Customer Care Representative – Blackcircles.com | Hybrid Remote (Edinburgh) Blackcircles.com is hiring a full-time Customer Care Representative to join its award-winning team in Edinburgh. This permanent role offers a competitive salary of £26,000 per year and a hybrid working arrangement, combining remote flexibility with in-office collaboration. If you\’re passionate about customer service, problem-solving, and being part of a dynamic e-commerce brand, this is your chance to make a meaningful impact in one of the UK\’s leading online tyre retailers.Founded in 2001, Blackcircles.com has revolutionised the UK automotive sector with its simplified click-and-fit tyre service. As the nation\’s leading online tyre retailer, the company offers customers affordable prices and excellent service across all major tyre brands. Acquired by Michelin in 2015, Blackcircles.com has since tripled its turnover and continues to grow in a competitive market.The business is driven by design, data, and customer experience. With a Build-Measure-Learn methodology and a commitment to innovation, Blackcircles.com stands out for its ability to deliver fast, reliable solutions that meet customer needs. The Customer Care Team plays a central role in this mission, acting as the face of the brand and ensuring every interaction reflects the company\’s values: Respect, Innovate, Simplify, and Empower.Job Overview As a Customer Care Representative, you\’ll be responsible for supporting customers throughout their purchasing journey. You\’ll engage with customers across multiple contact channels, including email, phone, live chat, social media, and WhatsApp. Your role will involve advising on tyre selection, resolving queries, coordinating with garage partners and suppliers, and ensuring a smooth and effortless experience from booking to fitting.This position is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys working as part of a collaborative team. If you have a passion for doing the right thing and want to be part of a company that values creativity and service excellence, we want to hear from you.Key Responsibilities Respond to customer enquiries via email, phone, live chat, social media, and WhatsAppProvide expert advice on tyre selection to help customers make informed decisionsProactively contact customers who may have ordered incorrect tyres and assist in finding suitable alternativesLiaise with the Network and Supply Chain teams to ensure timely garage bookings and tyre deliveriesResolve issues where garages are unable to meet preferred fitting times and datesContact customers regarding order delays and work to find suitable solutionsCoordinate with couriers and suppliers to resolve delivery discrepanciesRaise purchase orders, claims, and other administrative items as neededHandle complaints with a solutions-focused approach, aiming to restore customer confidencePerson Specification EducationEducated to Standard Grade level or equivalentSkills RequiredExcellent communication skills across phone, email, webchat, and social mediaStrong organisational skills and ability to manage workload independentlyEffective problem-solving skills and ability to generate practical solutionsActive listening and empathy to ensure a positive customer journeyWillingness to work proactively and collaboratively within a teamExperience RequiredMinimum of 2 years\’ experience in a customer-facing roleContact Centre experience preferred, especially in an Omni-channel environmentKnowledge or interest in the motor or tyre industry is advantageous but not essentialInterest in career development and long-term growth within the companyWork ScheduleFull-time, permanent roleMonday to Saturday, five days per weekSalary and Benefits £26,000 per yearCasual dress codeCompany events and team culture initiativesCompany pension schemeCycle to work schemeLife insurancePrivate medical insuranceHybrid remote working arrangementOpportunities for career development and internal progressionWork Location Hybrid remote in Edinburgh EH3 5DAApplicants must be able to reliably commute or plan to relocate before starting workApply for This Job Click here to apply. We\’re looking for candidates who are passionate about customer care, eager to learn, and ready to contribute to a team that values innovation and service excellence.Join Our Official Channels for more Jobs & Scholarship No comment\’s at the moment!, Be the first to post a comment.

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