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- Tasks: Support customers with empathy, resolve complaints, and enhance satisfaction in a dynamic fintech environment.
- Company: Join Moneybox, an award-winning wealth management platform transforming lives through financial empowerment.
- Benefits: Enjoy hybrid working, career development, and a supportive team culture.
- Why this job: Make a real difference in people's lives while growing your career in a fast-paced industry.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Diversity and inclusion are at our core; we welcome all qualified candidates.
The predicted salary is between 36000 - 60000 £ per year.
Moneybox is an award-winning wealth management platform helping over 1.5 million people build wealth throughout their lives, whether saving, investing, buying their first home, or planning for retirement. Guided by the belief that wealth is about freedom, opportunities, and peace of mind, Moneybox is committed to delivering simple, reliable, and empathetic customer service. We are seeking a Customer Care Executive to join our dedicated team in London.
About the Company
Moneybox is a fast-growing fintech company rated highly by customers and recognised for innovation in wealth management. With a mission to give everyone the means to get more out of life, Moneybox champions diversity, equity, and inclusion, ensuring all employees can bring their full selves to work.
Role Overview
The Customer Care Executive will focus on escalations, complaints, and specialised customer service, including supporting vulnerable customers and handling bereavement cases. The role requires empathy, professionalism, and strong communication skills to deliver positive outcomes and uphold Moneybox’s customer commitment.
Key Responsibilities
- De-escalate conflicts and diffuse tense customer situations calmly and professionally
- Respond promptly to customer inquiries and complaints, providing timely updates and resolutions
- Investigate and resolve customer complaints within strict timeframes, issuing clear formal responses
- Support vulnerable customers with empathy and tailored communication
- Manage bereavement cases with professionalism and compassion
- Collaborate with customer-facing teams to share insights and improve processes
- Contribute to initiatives that enhance customer satisfaction and adapt to regulatory changes
- Maintain product and technical knowledge to provide accurate, contextual support
Required Skills and Experience
- Excellent written and verbal communication skills
- Empathy, compassion, and professionalism in sensitive situations
- Strong problem-solving and analytical skills
- Effective time management and organisational abilities
- Adaptability, proactivity, and ambition to grow within a fast-paced company
- Minimum 1 year of customer service or customer care experience, including complaint resolution or de-escalation
- Experience in financial services or regulated industries
What We Offer
- Hybrid working (2 days in London office, 3 days from home)
- Overtime opportunities
- Inclusive and supportive team culture
- Career development in a fast-growing fintech company
Moneybox is committed to diversity, equity, and inclusion. Applications are welcomed from all qualified candidates regardless of background. Adjustments to the recruitment process are available to ensure equal opportunity for all applicants.
DBS and Pre-Employment Checks
This role requires criminal record and adverse credit history checks (including CCJs, IVAs, and bankruptcy). As a regulated financial business, an adverse financial history may impact suitability for the role.
Right to Work
Applicants must demonstrate their right to work in the UK independently. Visa sponsorship is not available for this role.
Not specified. Early applications are encouraged as vacancies may close once sufficient applications are received.
Customer Care Executive – Moneybox employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive – Moneybox
✨Tip Number 1
Get to know Moneybox inside out! Familiarise yourself with their services and values. This way, when you get that interview, you can show how your skills align perfectly with their mission of delivering empathetic customer service.
✨Tip Number 2
Practice your communication skills! Since the role requires strong verbal and written abilities, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for any tricky questions during the interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've handled sensitive situations or resolved conflicts. Moneybox values compassion, so make sure to highlight these moments in your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Moneybox team and contributing to their mission.
We think you need these skills to ace Customer Care Executive – Moneybox
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to empathise with customers. Moneybox values compassion, especially when dealing with sensitive situations, so share any relevant experiences that showcase your understanding and support for vulnerable customers.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. This will demonstrate your strong communication skills, which are essential for the Customer Care Executive role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how you fit into the Moneybox culture and what you can bring to the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows your enthusiasm for joining the Moneybox team!
How to prepare for a job interview at School Result
✨Know the Company Inside Out
Before your interview, take some time to research Moneybox thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Empathy Skills
As a Customer Care Executive, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or complaints. Highlight how you approached these scenarios with compassion and professionalism.
✨Practice De-escalation Techniques
Since the role involves managing escalations and complaints, brush up on your de-escalation techniques. Think of specific instances where you’ve turned a negative customer experience into a positive one, and be ready to discuss these during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how Moneybox measures customer satisfaction. This shows that you’re engaged and thinking about how you can contribute to their success.
