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- Tasks: Be the frontline connection for customers via phone, email, and social media.
- Company: Join Nuffield Health, the UK's leading healthcare charity.
- Benefits: Enjoy free gym membership, health assessments, and lifestyle rewards.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Hybrid working environment with a supportive and inclusive culture.
The predicted salary is between 19625 - 27437 £ per year.
Contact Centre Coordinator – £24,531/year | Nuffield Health
Overview
Nuffield Health is hiring a full-time Contact Centre Coordinator to join its Service Centre in Epsom. This hybrid role offers a dynamic and supportive environment where you’ll be the frontline connection to customers across multiple channels. It’s ideal for individuals with strong communication skills and a passion for delivering exceptional service.
Key Details
- Location: Epsom, England (Hybrid: remote and on-site)
- Salary: £24,531 per annum
- Contract Type: Permanent, Full-Time
- Hours: 37.5 hours/week
- Shift Pattern:
- Monday to Friday: 8:00 AM–8:00 PM
- Saturday: 9:00 AM–1:00 PM
- Interview Date: Friday, 31 October 2025
- Start Date: Monday, 24 November 2025
Responsibilities
- Handle customer contact via phone, email, live chat, and social media
- Ensure a seamless and positive customer journey
- Deliver excellent service in a fast-paced, team-oriented environment
- Prioritise tasks and manage workload across varied shifts
- Adapt confidently to hybrid working (remote and on-site)
Essential Skills
- Strong verbal communication and customer service skills
- Proactive and positive attitude
- Logical and organised approach to multitasking
- Comfortable using various systems and digital tools
- Experience in customer-facing roles
- Good standard of written and spoken English
Benefits
- Free gym membership
- Health assessments
- Retail discounts
- Pension options
- Lifestyle and wellbeing rewards
- Supportive and inclusive work culture
About Nuffield Health
Nuffield Health is the UK’s leading healthcare charity, committed to building a healthier nation through award-winning hospitals, fitness centres, and community programmes. The organisation values quality, compassion, and innovation in everything it does.
How to Apply
Click here to apply via Nuffield Health’s careers portal. Applications are reviewed on a rolling basis, so early submission is encouraged.
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Contact Centre Coordinator – £24,531/year | Nuffield Health employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Coordinator – £24,531/year | Nuffield Health
✨Tip Number 1
Get to know the company! Research Nuffield Health and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your organisational skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application via Nuffield Health’s careers portal. Early applications are reviewed on a rolling basis, so don’t wait too long to get your foot in the door!
We think you need these skills to ace Contact Centre Coordinator – £24,531/year | Nuffield Health
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Contact Centre Coordinator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about connecting with customers, let your written communication shine! Use clear, concise language and a friendly tone to demonstrate your ability to engage effectively.
Highlight Relevant Experience: If you've got experience in customer-facing roles, make it front and centre in your application. We love seeing how you've handled customer interactions and delivered exceptional service in the past.
Apply Through Our Website: Don’t forget to apply through Nuffield Health’s careers portal! It’s the best way for us to receive your application and ensures you’re considered as soon as possible. Plus, we review applications on a rolling basis, so get in there early!
How to prepare for a job interview at School Result
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Coordinator. Familiarise yourself with how Nuffield Health operates and what they value in customer service. This will help you tailor your answers to show that you're the perfect fit for their team.
✨Showcase Your Communication Skills
Since strong verbal communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would handle customer queries or complaints. This will help you demonstrate your ability to deliver exceptional service during the actual interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Embrace the Hybrid Work Environment
Since this role involves both remote and on-site work, be ready to discuss your adaptability. Share any experiences you've had working in hybrid settings and how you manage your time and tasks across different environments. This will show that you're prepared for the dynamic nature of the job.
