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- Tasks: Support the Complaints team by managing and investigating patient concerns.
- Company: Join Clinical Partners, a leading mental health service provider in the UK.
- Benefits: Enjoy 25 days holiday, flexible working, and a supportive work culture.
- Why this job: Make a real difference in mental health care while working remotely.
- Qualifications: Experience in healthcare complaints handling and strong communication skills.
- Other info: Be part of a diverse team committed to improving patient outcomes.
The predicted salary is between 28000 - 28000 £ per year.
Clinical Partners, one of the UK’s leading providers of mental health services, is hiring a Complaints Administrator to join its Corporate Governance and Compliance team. This full-time remote position offers a competitive salary of £28,000 per year and the opportunity to play a key role in ensuring high standards of clinical and organisational governance. If you have experience in healthcare complaints handling and a passion for improving patient outcomes, this role offers a meaningful opportunity to join a mission-driven organisation.
The Complaints Administrator will provide administrative support to the Complaints team, ensuring that all concerns are managed in line with regulatory requirements and internal policies. You will be responsible for investigating complaints, communicating with patients and stakeholders, and documenting outcomes using designated systems. This role requires empathy, attention to detail, and a strong understanding of healthcare governance.
Key Responsibilities- Manage complaints in accordance with legal and regulatory standards
- Communicate with patients in a timely, transparent, and empathetic manner
- Investigate complaints thoroughly and recommend appropriate resolutions
- Maintain and update complaints policies, procedures, and documentation
- Provide guidance to staff on complaint handling best practices
- Build effective relationships with internal teams and external stakeholders
- Analyse complaint data to identify trends and areas for improvement
- Document all complaints and resolutions using designated systems
- Produce reports for internal and external stakeholders
- Ensure quality improvements are implemented based on feedback
- Experience in the mental health or social care sector
- Proven track record of complaint handling at a customer service level
- Significant experience managing complaints within a healthcare environment
- Root Cause Analysis training
- Understanding of clinical governance and risk management frameworks
- Experience managing a team of complaints handlers
- 25 days paid holiday (increasing to 28 days with service) plus bank holidays
- An additional day off for your birthday
- Life Assurance
- Discount vouchers and benefits platform
- Flexible working arrangements
- Access to a Wellbeing Portal and Employee Assistance Programme (EAP)
- Opportunities to participate in charitable events
- A supportive and inclusive work culture
Clinical Partners is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of background, race, gender, age, disability, sexual orientation, or any other characteristic. We strive to provide a respectful and supportive environment for all employees.
This role requires a Disclosure and Barring Service (DBS) check prior to employment. The successful candidate must complete this process before starting the role, in line with our commitment to safeguarding clients and staff.
How to ApplyIf you meet the requirements and are ready to make a meaningful impact in mental health care, Click here to apply.
Application Deadline: 12 November 2025. Early applications are encouraged due to high interest in this position.
Complaints Administrator – Clinical Partners | Remote | £28,000 per annum employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Administrator – Clinical Partners | Remote | £28,000 per annum
✨Tip Number 1
Get your networking game on! Reach out to people in the mental health sector, especially those who work at Clinical Partners. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your complaint handling skills. Think of real-life examples where you’ve turned a negative experience into a positive outcome. This will show them you’re not just about ticking boxes but genuinely care about patient outcomes.
✨Tip Number 3
Don’t forget to research Clinical Partners! Knowing their mission and values will help you align your answers during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Complaints Administrator – Clinical Partners | Remote | £28,000 per annum
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Administrator role. Highlight your experience in healthcare complaints handling and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving patient outcomes and how your background aligns with our values at Clinical Partners. Keep it engaging and personal!
Showcase Your Empathy: Since this role requires a lot of communication with patients, make sure to showcase your empathetic approach in your application. Share examples of how you've handled sensitive situations in the past – we love to see that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the link and follow the steps!
How to prepare for a job interview at School Result
✨Know Your Stuff
Make sure you understand the role of a Complaints Administrator and the specific responsibilities it entails. Familiarise yourself with healthcare governance, complaint handling processes, and the importance of empathy in communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past experiences where you've successfully managed complaints or improved patient outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to handle similar situations in the new role.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics, the company's approach to complaints management, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Clinical Partners values a supportive and inclusive culture, so being authentic can help you connect with the interviewers and demonstrate that you align with their values.
