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For Companies At a Glance
- Tasks: Book and plan clinics, handle calls, and support healthcare operations.
- Company: Join Specsavers, a leading name in eye and hearing care.
- Benefits: Competitive salary, discounts, employee support, and training opportunities.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Experience in healthcare or administration and strong customer service skills.
- Other info: Be part of a supportive team in a fast-paced environment.
The predicted salary is between 24500 - 24500 £ per year.
Call Centre / Scheduling Assistant – Specsavers (NW10, London)
Specsavers is hiring afull-time Call Centre / Scheduling Assistant to join its domiciliary team in NW10, London, offering a competitive salary of £24,500 per annum. This office-based role is ideal for organized, customer-focused individuals who want to make a meaningful impact by helping deliver hearing and eye care services to patients in their homes.
If you’re passionate about service, scheduling, and supporting healthcare operations behind the scenes, this opportunity offers stability, growth, and a supportive team environment.
About Specsavers Domiciliary
Specsavers’ domiciliary division brings essential hearing and eye care directly to patients who are unable to visit a store. The team operates across the UK, coordinating clinics and appointments to ensure patients receive timely, professional care in the comfort of their homes.
This role is based in the NW10 office, where you’ll be part of a small, dedicated team that values collaboration, precision, and empathy.
Role Overview
As a Call Centre / Scheduling Assistant, you’ll be responsible for booking and planning clinics, handling inbound and outbound calls, and managing general administrative tasks. You’ll be the central point of coordination—ensuring that appointments are scheduled efficiently, queries are resolved promptly, and the team is supported in delivering high-quality care.
This role requires excellent communication skills, attention to detail, and a proactive approach to problem-solving.
Key Responsibilities
- Book and plan clinics for domiciliary visits
- Speak with customers over the phone to confirm appointments and address queries
- Assist with general administrative duties including data entry and record keeping
- Coordinate with internal teams to ensure smooth clinic operations
- Maintain accurate scheduling systems and respond to changes or cancellations
- Provide empathetic and professional customer service at all times
Required Skills and Experience
- Previous experience in an optical or healthcare setting (preferred)
- Prior office-based experience in scheduling or administration
- Strong customer service skills, particularly over the telephone
- Ability to manage multiple tasks and prioritize effectively
- Excellent communication and interpersonal skills
- Comfortable working in a fast-paced, team-oriented environment
- Job Type: Full-Time
- Location: NW10, London (Office-Based)
- Salary: £24,500 per annum
- Hours: Monday to Friday, 37.5 hours per week
- Specsavers Perks – access to discounts and savings across retail, travel, and more
- WeCare – employee support service for you and your immediate family
- Complimentary subscription to the Headspace app
- Pension scheme with employer contributions
- Additional paid day off on your birthday
- Training and development opportunities to support your career growth
Why This Role Matters
Scheduling Assistants are the backbone of domiciliary care operations. Your ability to coordinate clinics, communicate with patients, and support the team ensures that vulnerable individuals receive timely and compassionate care. Whether you’re confirming appointments or resolving queries, your work directly contributes to improving lives.
This is more than just an admin role—it’s a chance to be part of a mission-driven team that values your contribution and invests in your development.
Who Should Apply
This role is ideal for:
- Professionals with experience in healthcare or optical administration
- Individuals who enjoy customer interaction and problem-solving
- Candidates seeking a stable, full-time office-based role in London
- Team players who thrive in structured, service-oriented environments
- Applicants looking to grow within a respected healthcare brand
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Call Centre / Scheduling Assistant – Specsavers (NW10, London) employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre / Scheduling Assistant – Specsavers (NW10, London)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers and their domiciliary services. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your organisational skills! Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experiences that highlight your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Call Centre / Scheduling Assistant – Specsavers (NW10, London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Call Centre / Scheduling Assistant role. Highlight any previous work in healthcare or customer service, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can contribute to the Specsavers team. Be sure to mention why you’re excited about this specific role.
Show Off Your Communication Skills: Since this role involves a lot of phone interaction, make sure to showcase your excellent communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you’ve successfully handled customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and you’ll be one step closer to joining our amazing team at Specsavers!
How to prepare for a job interview at School Result
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Call Centre / Scheduling Assistant role at Specsavers. Familiarise yourself with their domiciliary services and how they impact patient care. This will help you demonstrate your genuine interest and show that you're ready to contribute from day one.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent service in previous positions. Think about times when you resolved issues or went above and beyond for a customer. This will highlight your ability to handle calls effectively and empathetically.
✨Practice Your Communication Style
Effective communication is key in this role. During the interview, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions. This will help you convey your thoughts more effectively during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if Specsavers is the right fit for you.
