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- Tasks: Provide exceptional support to clients and applicants, ensuring a positive customer experience.
- Company: Join Accurate Background, a dynamic company in Brighton with a focus on client services.
- Benefits: Enjoy a competitive salary, full benefits, and hybrid work flexibility after training.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: 1+ years of customer service experience and strong communication skills required.
- Other info: Inclusive workplace culture with opportunities for growth and development.
The predicted salary is between 20000 - 24000 £ per year.
Accurate Background is seeking a dedicated Customer Service Representative to join its Client Services team in Brighton. This full-time hybrid role offers the opportunity to provide exceptional support to clients and applicants, ensuring a positive customer experience while advancing the background screening process.
Location: Brighton (Hybrid work; office attendance required during training)
Salary: £24,000–£28,000 per annum (depending on skills and experience)
Contract Type: Full-Time
Shift Pattern: Start times between 7–10 a.m.; hybrid/remote options considered after training
Department: Client Services
DBS Requirement: Basic criminal record check required
Role Overview
The Customer Service Representative will act as the “voice” of Accurate Background, connecting with customers to provide information, resolve issues, and deliver training. The role requires strong communication, problem-solving, and time management skills, with opportunities for growth in a fast-paced environment.
Key Responsibilities
- Communicate with clients and applicants via phone, email, and chat queues
- Provide information about products and services
- Gather details related to complaints and requests, processing them accurately and efficiently
- Deliver training and guidance on proprietary systems
- Use reasoning skills to analyze information and determine appropriate solutions
- Document call details, tasks, and actions in CRM tools
- Coordinate with supervisors, peers, and other departments regarding requests
- Adhere to quality standards, client guidelines, and regulatory requirements
- Support team efforts to maintain service level agreements (SLA)
- Develop knowledge of customer service functions, order fulfilment, products, and FCRA requirements
Required Skills and Experience
- 1+ years of customer service experience
- Excellent communication skills (written and verbal)
- Strong organization and time management skills
- Analytical and problem-solving abilities
- Ability to work independently and as part of a team
- Strong Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
- Fluency in one or more languages
- Experience in background screening industry
- Knowledge of Salesforce or similar CRM systems
What We Offer
- Annual performance-based bonus, commission, or variable pay plan
- Full benefits package including medical and dental
- Hybrid work flexibility after training
- Fun, fast-paced environment with room for growth
- Inclusive workplace culture guided by values: Take Ownership, Be Open, Stay Curious, Work as One
Accurate Background recognises the positive value of diversity, promotes equality, and challenges discrimination. Applications are welcomed from all qualified candidates regardless of background. Disabled applicants who meet the minimum criteria are guaranteed an interview. Early applications are encouraged due to high interest in this position.
Customer Service Representative in Brighton employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Brighton
✨Tip Number 1
Get to know the company before your interview! Research Accurate Background's values and services so you can show how you align with their mission. This will help you stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with clients, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your problem-solving abilities.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experience where you managed multiple tasks or resolved issues efficiently. This will demonstrate that you can thrive in a fast-paced environment like Accurate Background.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Accurate Background.
We think you need these skills to ace Customer Service Representative in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role is all about connecting with clients, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d interact with customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application that showcase your analytical and problem-solving skills. This will help us see how you tackle challenges in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at School Result
✨Know the Company Inside Out
Before your interview, take some time to research Accurate Background. Understand their services, values, and what sets them apart in the background screening industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've effectively resolved customer issues in the past, as this will demonstrate your ability to handle similar situations at Accurate Background.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of a few scenarios where you successfully solved a problem or turned a negative experience into a positive one. This will highlight your analytical and problem-solving skills, which are crucial for this role.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM systems like Salesforce, it’s beneficial to brush up on your knowledge of these tools. If you have experience with similar software, be ready to discuss it. If not, consider doing a quick online tutorial to get a basic understanding, as this shows initiative and readiness to learn.
