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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Metro Bank, a community-focused and inclusive workplace.
- Benefits: Competitive salary, generous holiday allowance, and extensive training opportunities.
- Why this job: Make a real impact in your local community while growing your career.
- Qualifications: Strong relationship-building skills and attention to detail.
- Other info: Be part of a diverse team that values collaboration and support.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Metro Bank is hiring a Customer Service Representative to join its Birmingham branch. This is a full-time, on-site role offering 37.5 hours per week across five days, including Saturdays. If you’re passionate about delivering exceptional customer experiences and want to work for a company that values inclusion, growth, and community impact, this is your opportunity to shine.
Metro Bank is proud to be named a “Most Loved Workplace”. Our culture is built around putting people first—ensuring every colleague feels valued, respected, and empowered. We’re committed to building diverse teams and welcoming candidates from all backgrounds. As a community-focused bank, we aim to deliver outstanding service while making a positive difference in the lives of our customers.
Role Summary
As a Customer Service Representative, you’ll be the face of Metro Bank, interacting with customers and helping them access the products and services that best meet their needs. You’ll work as part of a collaborative team, support store objectives, and act as a brand ambassador in the local community.
Key Responsibilities
- Provide exceptional customer service and personalised product recommendations
- Handle customer queries and transactions with professionalism and care
- Prioritise tasks based on changing customer demand
- Support store goals and contribute to a positive team environment
- Stay up to date with regulatory and non-regulatory training
- Promote Metro Bank’s values and services within the community
Required Skills & Experience
- Ability to build strong customer relationships in a fast-paced environment
- Excellent attention to detail, even under pressure
- Understanding of risk and its implications for customers and the bank
- Proficiency in Microsoft Office and general computer skills
- Experience handling customer service queries in a structured environment
- Prior banking or finance experience is helpful but not required
Working Arrangements
Location: Birmingham (with occasional support at Solihull Store)
Hours:
Monday to Friday: 8:45am – 5:15pm
Saturday: 8:15am – 4:30pm
Contract Type: Full-Time (37.5 hours/week)
Compensation & Benefits
- Competitive salary with discretionary annual bonus
- Salary uplift upon completion of training
- Generous holiday allowance
- Attractive pension scheme
- Healthcare and life assurance
- Colleague discounts across various services
- Extensive training and career development opportunities
Why Join Metro Bank?
- Be part of a diverse and inclusive workplace
- Work for a company that values community engagement and customer care
- Access structured training and internal career progression
- Enjoy a collaborative team culture and supportive leadership
- Make a real impact in your local community
Metro Bank encourages applications from all backgrounds. Even if you don’t meet every requirement, we’d love to hear from you. Please note that applications may close early if we receive a high volume of interest.
Customer Service Representative in Birmingham employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Birmingham
✨Tip Number 1
Get to know Metro Bank! Research their values and community initiatives. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Representative. This will help you feel more confident and prepared during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Metro Bank team.
We think you need these skills to ace Customer Service Representative in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering exceptional experiences and making a positive impact in the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with our values and the role of a Customer Service Representative at Metro Bank.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand why you’re the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at School Result
✨Know the Company
Before your interview, take some time to research Metro Bank. Understand their values, community focus, and what makes them a 'Most Loved Workplace'. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you provided exceptional service or resolved difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
Metro Bank values collaboration, so be ready to discuss how you've worked effectively in a team before. Share specific instances where you supported your colleagues or contributed to a positive team environment, as this will resonate well with their ethos.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about their training programmes or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
