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For Companies At a Glance
- Tasks: Provide advanced IT support and resolve technical issues while mentoring junior engineers.
- Company: Leading IT Managed Services Provider with a focus on innovation.
- Benefits: Competitive salary, flexible working opportunities, and ongoing professional development.
- Why this job: Join a dynamic team and advance your career in IT support.
- Qualifications: Proficient in Microsoft systems and excellent customer service skills.
- Other info: Great opportunity for career progression in a supportive environment.
The predicted salary is between 28000 - 38000 £ per year.
A leading IT Managed Services Provider in Basildon is seeking a 2nd Line Helpdesk Engineer to provide advanced IT support, resolve escalated technical issues, and mentor junior engineers. The role offers competitive pay between £28,000 and £38,000 per year, along with flexible working opportunities.
Candidates should be proficient in Microsoft systems, demonstrate excellent customer service skills, and be eager to learn. Joining this dynamic team promises career progression and ongoing professional development.
Hybrid 2nd Line Helpdesk Engineer - Remote Support in Basildon employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 2nd Line Helpdesk Engineer - Remote Support in Basildon
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios. We recommend practising with a mate or even in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your soft skills! During interviews, highlight your customer service experience and how you’ve resolved issues in the past. It’s not just about tech skills; it’s about how you connect with people too.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join our team!
We think you need these skills to ace Hybrid 2nd Line Helpdesk Engineer - Remote Support in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft systems and any relevant technical skills. We want to see how you can bring your expertise to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your customer service skills make you a great fit for us. Keep it friendly and professional – we love a personal touch!
Show Your Eagerness to Learn: In your application, let us know about your passion for learning and professional development. Mention any courses or certifications you’re pursuing, as we value candidates who are keen to grow alongside us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at School Result
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft systems and any other relevant technologies. Be prepared to discuss specific technical issues you've resolved in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves providing advanced IT support, be ready to share examples of how you've delivered excellent customer service. Think about times when you turned a frustrated customer into a satisfied one – those stories will resonate well with the interviewers.
✨Be Ready to Mentor
As a 2nd Line Helpdesk Engineer, you'll be expected to mentor junior engineers. Prepare to discuss your mentoring style and any experiences you've had in guiding others. This shows that you're not just technically skilled but also a team player who values collaboration.
✨Express Your Eagerness to Learn
This role promises career progression and ongoing professional development, so make sure to convey your enthusiasm for learning new skills. Share any recent courses or certifications you've pursued, and express your interest in furthering your knowledge in the IT field.
