At a Glance
- Tasks: Provide top-notch technical support to customers across EMEA via various channels.
- Company: Join ClickHouse, a fast-growing cloud company recognised on the Forbes Cloud 100 list.
- Benefits: Competitive salary, equity options, flexible time off, and a $500 home office setup allowance.
- Other info: Work remotely with a supportive team and excellent career growth opportunities.
- Why this job: Be part of a dynamic team shaping the future of real-time analytics and cloud technology.
- Qualifications: Technical expertise in databases and strong communication skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
ClickHouse, recognized on the 2025 Forbes Cloud 100 list, is one of the fastest-growing private cloud companies, leading the market in real-time analytics, data warehousing, observability, and AI workloads. With over 2,000 customers and rapid ARR growth, ClickHouse is expanding its global support team. The Technical Customer Support Engineer role is customer-facing, supporting users across EMEA and globally. This position involves triaging support tickets, assisting with pre- and post-sales activities, engaging with the user community, and collaborating with engineering and product teams to improve functionality and support processes.
Key Responsibilities
- Support ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and open-source, shared via documentation, blogs, webinars, and training
- Collaborate with Support Services, Engineering, Go-to-Market, and Product Management teams to define user-required functionality
- Mentor and train colleagues, users, and customers
- Deliver professional responses within SLAs across multiple support channels
- Build trusted relationships with colleagues, customers, and partners
Required Skills and Experience
- Technical expertise in ClickHouse open-source/Cloud or related domains (SQL databases, OLAP, SaaS, distributed systems)
- Previous technical experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, or Systems Engineer
- Strong written and verbal English communication skills
- Ability to work fully remote with reliable connectivity
- Team-oriented mindset with empathy and problem-solving skills
- Self-driven, curious, and eager to learn continuously
Bonus Points
- Experience with ClickHouse OSS/open-source technologies (user, contributor, or community member)
- Cloud experience (Azure, GCP, AWS)
- Data pipeline experience (Kafka, Kinesis, Spark, RabbitMQ, etc.)
Compensation
- Salary ranges vary by location and experience
- Equity in the company (stock options for all new hires)
- Employer contributions towards healthcare
- Flexible time off (generous entitlement outside the US)
- $500 home office setup allowance for remote employees
Perks
- Flexible, remote-friendly work environment (operating in 20 countries)
- Global gatherings and company-wide offsites
- Opportunity to shape company culture as part of the first 500 employees
Equal Opportunities
ClickHouse is an equal opportunity employer, committed to diversity, inclusion, and accessibility. Applications are welcomed from candidates of all backgrounds.
How to Apply
Click here to Submit your application. For compensation-related queries, contact: paytransparency@clickhouse.com.
Technical Customer Support Engineer – EMEA | ClickHouse | Remote (UK) employer: School Result
ClickHouse is an exceptional employer, offering a dynamic remote work environment that fosters collaboration and innovation among its global team. With a strong commitment to employee growth, the company provides generous benefits including equity options, flexible time off, and a $500 home office setup allowance, ensuring that employees are well-supported in their roles. As part of a rapidly growing company recognised on the Forbes Cloud 100 list, you will have the unique opportunity to shape the company culture and contribute to cutting-edge technology in real-time analytics.
