At a Glance
- Tasks: Support business customers by resolving incidents and coordinating with teams for seamless service.
- Company: Join VodafoneThree, a leader in building the UK's most reliable network.
- Benefits: Enjoy competitive salary, performance bonuses, and up to 28 days holiday.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact while working remotely and helping close the digital divide.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29215 - 29215 £ per year.
- Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | Vodafone Three
- Overview
Vodafone Three is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services.
This is a remote, full-time role with a rotating shift pattern, offering a competitive salary, performance bonus, and a comprehensive benefits package.
You’ll be the first point of contact for business customers, resolving incidents, managing expectations, and coordinating with internal teams to deliver a seamless support experience.
- Key Details
- Salary: £29,215 base + annual performance bonus
- Hours: 37.5 hours/week
- Weekdays: 7am–3pm & 11am–7pm (2-week rotation)
- Weekends: 7am–3pm & 11am–7pm (one weekend day every 2 weeks on an 8-week rotation)
- Location: Remote (UK-based)
- Home Working Kit: “Office in a Box” provided
- Role Responsibilities
- Answer customer calls professionally and promptly
- Log incident details accurately and completely
- Identify customer needs and manage expectations across various industries
- Resolve incidents or escale to appropriate resolution teams
- Communicate complex updates in simple, clear terms
- Coordinate multi-team responses for incidents involving Vodafone fixed line products
- Own and drive incident resolution, invoking escalation when necessary
- Required Skills & Experience
- Experience in customer relationship management
- Clear and confident communication with technical and non-technical stakeholders
- Strong analytical skills
- Commitment to improving service delivery and customer satisfaction
- Basic knowledge of
- Mobile, Fixed, and Wireless Networking infrastructure
Why Vodafone Three?
- Be part of a team building the UK’s most reliable network
- Work on real challenges with real impact across the country
- Help close the digital divide and empower communities
- Join a workplace that values diversity, inclusion, and belonging
- Contribute to a future powered by
- 5G, AI, and Io T technologies
Benefits
- Up to
- 28 days holiday
- + bank holidays
- Paid time for charity work
- Customisable benefits : discounts, vouchers, pension plan, and more
- Access to learning tools and career development
- Top-tier parental leave policies
- Inclusion & Accessibility
Vodafone is committed to Inclusion for All.
If your experience doesn’t match every requirement, you’re still encouraged to apply.
The recruitment team will help assess how your skills fit into this role or others.
How to Apply
Apply directly via Linked In or Vodafone’s careers portal
- Click here to apply via Vodafone Careers
- #J-18808-Ljbffr
Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree employer: School Result
VodafoneThree is an exceptional employer, offering a dynamic remote work environment that prioritises employee well-being and professional growth. With a competitive salary, performance bonuses, and a comprehensive benefits package, employees are empowered to thrive while contributing to meaningful projects that impact communities across the UK. The company fosters a culture of diversity and inclusion, ensuring that every team member feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at School Result. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like School Result before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to School Result:Your cover letter is your chance to shine! Tell us why you want to work at School Result specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at School Result!
How to prepare for a job interview at School Result
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
