At a Glance
- Tasks: Manage customer support and optimise feedback systems for a better experience.
- Company: tem is revolutionising the energy sector with innovative solutions.
- Benefits: Competitive salary, stock options, flexible remote work, and generous holiday allowance.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Join a mission-driven team making a real impact in renewable energy.
- Qualifications: Experience in customer support and a passion for problem-solving.
The predicted salary is between 29700 - 36300 £ per year.
tem is hiring a Senior Customer Experience Specialist to help shape and scale its customer experience systems. This full-time remote role is ideal for someone passionate about customer advocacy, systems thinking, and driving meaningful change through insight and empathy.
About the Company
tem is transforming the energy transaction system by enabling businesses to buy renewable energy directly from generators through its proprietary RED™ platform. Since 2021, tem has saved UK businesses over £20 million and is backed by leading VCs including Atomico and Albion. The company is building a local, decentralised, and transparent energy future.
Role Overview
As a Senior Customer Experience Specialist, you’ll manage front-line support, own the customer feedback loop, and ensure every interaction is handled with clarity and care. You’ll collaborate across Product, Operations, and Data to turn customer insights into system-wide improvements and help scale a human-first support experience.
Key Responsibilities
- Own and optimise the customer feedback loop
- Handle inbound queries with empathy and precision
- Translate customer signals into actionable insights
- Track and improve customer satisfaction metrics
- Document processes and outcomes for visibility and accountability
- Collaborate on the design of support systems blending automation and human care
- Partner cross-functionally to resolve root causes and enhance the customer journey
Required Skills and Experience
Must-Haves
- Proven experience in customer support, experience, or success roles
- Strong problem-solving and systems-thinking mindset
- Ability to work autonomously and make sound decisions
- Curiosity and drive to simplify complex systems
- Experience collaborating across teams to drive improvements
- Flexible, growth-oriented mindset
Bonus Points
- Experience in energy, utilities, or regulated sectors
- Exposure to system design, automation, or feedback loop optimisation
- Familiarity with data tools or structured insight reporting
- Experience scaling customer support or success systems
What We Offer
- Salary reviewed twice a year
- Stock options for all employees
- 25 days holiday + public holidays (with flexibility to swap)
- Birthday off
- Remote-first, flexible working with no internal meetings on Friday afternoons
- Home working setup budget (£1,200/year)
- Wellbeing budget (£150/month)
Interview Process
- Intro call with Talent (30 mins)
- Skills interview with CX team (60–90 mins, includes practical exercise)
- Culture Add interview with cross-functional stakeholders (45 mins)
tem welcomes applicants from all backgrounds and is committed to building a diverse and inclusive team. If you’re excited about the role but unsure if you meet every requirement, you’re encouraged to apply. Rolling applications. Early submissions are encouraged due to high interest in this position.
Senior Customer Experience Specialist – tem | United Kingdom (Remote) employer: School Result
tem is an exceptional employer that prioritises a flexible, remote-first work culture, allowing employees to thrive in their roles while maintaining a healthy work-life balance. With competitive salaries, stock options, and generous holiday allowances, the company fosters an environment of growth and innovation, encouraging team members to collaborate across functions and drive meaningful change in the renewable energy sector. By joining tem, you will be part of a mission-driven team dedicated to transforming the energy landscape, all while enjoying unique benefits like a home working setup budget and a wellbeing allowance.
