At a Glance
- Tasks: Provide remote support for veterinary products and ensure customer satisfaction.
- Company: Join Antech Diagnostics, a leader in veterinary diagnostics.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programs.
- Other info: Diverse and inclusive workplace with great employee benefits.
- Why this job: Make a difference in animal care while developing your customer service skills.
- Qualifications: Veterinary experience or relevant skills in customer service required.
The predicted salary is between 28000 - 34000 £ per year.
Antech Diagnostics is seeking a Veterinary Customer Service Representative to join its growing team. This permanent role is based at the Warwick site and involves providing remote customer and technical support for veterinary products, equipment installation, and services. The position is ideal for candidates with a background in veterinary nursing, biological laboratories, or veterinary reception.
Key Details
- Location: Royal Leamington Spa, England (Warwick site)
- Salary: £28,000 – £34,000 per annum
- Hours: 40 hours per week, Monday to Saturday (shifts between 9am – 6pm)
- Contract Type: Permanent
Role Overview
The Customer Service Representative will provide professional support to veterinary clients, handling inquiries, troubleshooting issues, and ensuring smooth service delivery. The role requires empathy, technical problem-solving skills, and strong communication abilities to maintain high levels of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries across phone, email, chat, and other channels
- Provide clear and accurate information about products, services, policies, and procedures
- Troubleshoot customer issues and follow up to ensure resolution and satisfaction
- Distribute contacts to relevant teams based on product offerings
- Handle customer complaints with empathy and professionalism
- Escalate complex issues to higher-level support or relevant departments
- Log and action service additions accurately
- Process additional service requirements
- Contribute to continuous improvement by providing feedback on recurring issues
- Meet performance goals including response times, resolution rates, and customer satisfaction
Required Skills and Experience
- RVN degree or relevant experience preferred
- Technical skills to troubleshoot and resolve product/service issues
- Excellent written and verbal communication skills with empathy and professionalism
- Strong relationship management skills, including conflict resolution
- Ability to work collaboratively with internal teams to address customer needs
- Strong organisational skills with ability to multi-task, prioritise, and manage time effectively
Benefits
- 5 weeks holiday + bank holidays + 1 day birthday leave
- Career progression opportunities
- Staff discount schemes
- Life assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness program
- Cycle to work scheme
- Recruitment referral reward scheme
- Retail, restaurant, and cinema discounts
Equal Opportunities
Antech Diagnostics is committed to diversity, inclusion, and employee wellbeing. Applications are welcomed from candidates of all backgrounds.
How to Apply
Click here to Apply directly via the Antech Diagnostics employer site.
Veterinary Customer Service Representative in Royal Leamington Spa employer: School Result
Antech Diagnostics is an exceptional employer located in the picturesque Royal Leamington Spa, offering a supportive and inclusive work culture that prioritises employee wellbeing and career growth. With generous benefits such as five weeks of holiday, enhanced family leave, and a wellness programme, employees are encouraged to thrive both personally and professionally while contributing to a meaningful mission in veterinary care.
