At a Glance
- Tasks: Provide face-to-face customer support and handle queries with empathy.
- Company: Join the Bank of Scotland, part of Lloyds Banking Group, in a supportive environment.
- Benefits: Enjoy a competitive salary, pension contributions, and lifestyle discounts.
- Other info: Opportunities for career progression and remote work after 12 months.
- Why this job: Kickstart your career in financial services while helping people manage their finances.
- Qualifications: No prior experience needed, just a passion for helping others.
The predicted salary is between 25000 - 25000 £ per year.
Lloyds Banking Group is hiring a Customer Support Advisor to join its Bank of Scotland and Halifax branches in Perth. This full‑time role offers a starting salary of £25,000, increasing to £25,750 after six months, with further progression up to £30,750 through the Skill Progression Framework. It’s ideal for people‑focused individuals eager to grow a career in financial services.
Key Details
- Location: Perth, Scotland (across Lloyds and Halifax branches)
- Salary: Starting: £25,000; After 6 months: £25,750; Up to: £30,750 (via skill progression)
- Contract Type: Permanent, Full‑Time
- Hours: 35 hours/week, including Saturdays
- Working Pattern: Branch‑based, with potential for remote roles after 12 months
Responsibilities
- Provide face‑to‑face customer support in branch
- Handle queries, payments, and account updates
- Deliver empathetic, solution‑focused service
- Build strong customer relationships
- Support customers via phone, web chat, social media, and video calls (after initial branch experience)
Career Development
- Minimum 12 months in customer service to build foundational skills
- Earn accreditations through the Skill Progression Framework
- Opportunities to move into specialist roles (Digital, Operations, Fraud, Financial Planning) or leadership positions
Ideal Traits
- Genuine interest in helping people with their finances
- Strong relationship‑building and communication skills
- Empathetic, caring, and trustworthy approach
- Team‑oriented and collaborative mindset
- No prior financial services experience required
Homeworking Criteria (for future remote roles)
- Quiet, private space at home
- Stable internet connection
Benefits
- Up to 15% pension contribution
- Annual performance bonus
- Private medical cover (BUPA)
- Share schemes
- Lifestyle discounts
- 22 days’ holiday (plus bank holidays, increases over time)
- Wellbeing initiatives and generous parental leave
- Annual salary review (1 April)
Diversity and Inclusion
Lloyds Banking Group is committed to building an inclusive workplace that reflects modern society. The organisation welcomes applications from under‑represented groups and offers reasonable adjustments during recruitment.
How to Apply
Apply for this opportunity. Early applications are encouraged due to high interest and potential early closure of the vacancy.
Customer Support – £25,000/year | Bank of Scotland (Lloyds Banking Group) in Perth employer: School Result
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in the heart of Perth. With a strong focus on employee growth through the Skill Progression Framework, staff can expect competitive salaries, generous benefits including private medical cover and a robust pension scheme, as well as opportunities for career advancement in various financial services roles. Join a team that values empathy and collaboration, where your contributions to customer support will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support – £25,000/year | Bank of Scotland (Lloyds Banking Group) in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at School Result. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like School Result before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support – £25,000/year | Bank of Scotland (Lloyds Banking Group) in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to School Result:Your cover letter is your chance to shine! Tell us why you want to work at School Result specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at School Result!
How to prepare for a job interview at School Result
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
