At a Glance
- Tasks: Assist customers with appliance insurance and repairs while identifying sales opportunities.
- Company: Join a leading UK insurance provider with a focus on customer service.
- Benefits: Earn £24,500 plus monthly bonuses, enjoy 33 days holiday, and receive full equipment for remote work.
- Other info: Enjoy clear progression paths and ongoing training in a supportive team.
- Why this job: Make a real impact in a fast-paced environment while developing your career in financial services.
- Qualifications: 12+ months in customer service or sales, strong communication skills, and a proactive attitude.
The predicted salary is between 24500 - 24500 £ per year.
Talent Tent is recruiting Inbound Sales & Service Advisors for a major UK insurance company. This fully remote, full-time role offers structured training, generous bonuses, and clear career progression in a customer-focused environment.
Company: Talent Tent
Location: Remote (Nottingham, England, United Kingdom – mainland UK only, outside M25)
Salary: £24,500 per annum + average monthly bonus of £400–£600
Contract Type: Permanent
Hours: Full-Time (37.5 hours/week)
Shift Pattern: 7-day rota, 2 out of every 5 weekends, shifts planned 4–6 weeks in advance (latest shift ends by 8:00 PM)
Start Date: November 2025
Equipment Provided: Yes
About the Company: Talent Tent partners with leading UK brands to deliver exceptional recruitment solutions. This role supports a trusted insurance provider offering appliance protection and repair services to millions of customers.
Role Overview: You’ll join one of five inbound customer service and sales teams, assisting callers with appliance insurance, repairs, and account queries. While calls are inbound, you’ll be expected to guide conversations, identify sales opportunities, and meet performance targets.
Key Responsibilities:
- Handle inbound calls related to appliance insurance and repairs
- Register new appliances and offer extended protection plans
- Assist with account queries and recommend additional cover
- Support Sky Protect policyholders and brand-specific queries (e.g., Beko)
- Maintain compliance and deliver empathetic, structured service
- Participate in daily team huddles, 1:1 coaching, and ongoing training
Required Skills and Experience:
- 12+ months experience in customer service or sales (phone-based or targeted role preferred)
- Confidence working to KPIs (call volume, conversion rates, etc.)
- Strong communication skills and a proactive, positive attitude
- Ability to work independently in a remote setting
- Right to work in the UK and based outside the London M25 area
- Quiet home workspace and reliable broadband
- Experience in outbound sales or contact centre environments
- Familiarity with appliance insurance or financial services
What We Offer:
- Remote working with full equipment provided
- Monthly bonuses averaging £400–£600+
- 33 days holiday (including bank holidays)
- Health and wellbeing schemes
- Enhanced pension and salary sacrifice options
- Clear progression paths into senior or lateral roles
- Career development within financial services
Recruitment Process:
- Online application (5 mins)
- Video call with Talent Tent (15 mins)
- Online assessment (30 mins)
- Client interview (60 mins)
Proof of right to work in the UK required.
Final Note: Remote working requires resilience, structure, and self-motivation. If you thrive in a fast‑paced, customer‑focused environment and enjoy being rewarded for your performance, this could be your next big opportunity. Rolling applications. Early submissions encouraged due to high interest.
Inbound Sales & Service Advisor | Remote (UK) | £24,500 per annum in Nottingham employer: School Result
Talent Tent is an exceptional employer, offering a fully remote role as an Inbound Sales & Service Advisor with a major UK insurance company. Employees benefit from structured training, generous monthly bonuses, and clear career progression in a supportive, customer-focused environment that prioritises health and wellbeing. With 33 days of holiday and enhanced pension options, this role provides a meaningful opportunity for growth and success in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales & Service Advisor | Remote (UK) | £24,500 per annum in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at School Result. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like School Result before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Sales & Service Advisor | Remote (UK) | £24,500 per annum in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to School Result:Your cover letter is your chance to shine! Tell us why you want to work at School Result specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at School Result!
How to prepare for a job interview at School Result
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
