At a Glance
- Tasks: Deliver exceptional customer service and resolve payment queries in a supportive team.
- Company: Careline365, part of the Appello Group, focused on helping vulnerable individuals.
- Benefits: Competitive salary, performance bonuses, generous holiday, and employee discounts.
- Other info: Hybrid role with excellent career development opportunities.
- Why this job: Join a growing company and make a real difference in people's lives.
- Qualifications: Strong communication skills and experience with customer service.
The predicted salary is between 12.31 - 12.31 £ per hour.
Careline365 is hiring a full-time Contact Centre Representative to join its Subscription Services team. This hybrid role offers the opportunity to deliver exceptional customer service, resolve payment queries, and contribute to the financial health of a growing organisation.
About the Company
Careline365, part of the Appello Group, provides emergency response and subscription services to vulnerable individuals across the UK. The company is expanding rapidly and offers a supportive, inclusive work environment with excellent career development opportunities.
Role Overview
As a Contact Centre Representative, you’ll be the first point of contact for customers with payment queries or overdue accounts. You’ll use your communication and problem-solving skills to negotiate fair solutions, maintain accurate records, and support customer satisfaction and business goals.
Key Responsibilities
- Engage with customers via phone, email, and digital channels
- Resolve payment issues and negotiate repayment plans
- Monitor and recover overdue accounts
- Escalate complex cases appropriately
- Maintain accurate records and ensure compliance
- Meet performance targets across recovery, quality, and satisfaction
- Suggest process improvements and participate in training
- Collaborate with team members and share success
Required Skills and Experience
- Strong customer service and communication skills
- Proficiency in Microsoft Office and CRM systems
- Organised, detail-oriented, and emotionally intelligent
- Ability to handle sensitive conversations with empathy
- Self-motivated and performance-driven
- Experience with third-party payment platforms
- Familiarity with C365 products
What We Offer
- Competitive base salary + performance bonuses
- 233 hours holiday (rising to 248 with service), including bank holidays
- Discounts on groceries, shopping, holidays, insurance, and more
- 24/7 employee assistance programme
- Family and friends’ discounts on services
- Pension scheme (up to 3% company match)
- Free on-site parking
- Inclusive and supportive team culture
Careline365 is committed to equal opportunities and welcomes applicants from all backgrounds. The company supports applicants requiring assistance during the recruitment process. Rolling applications. Early submissions are encouraged due to high interest in this position.
Contact Centre Representative – Subscription Services | £24,004.50 per annum + Bonuses in Norwich employer: School Result
Join a prestigious financial institution in London that prioritises your professional growth through a structured career development programme and flexible working arrangements. With a competitive salary and a comprehensive benefits package, you will thrive in a supportive environment that values your contributions and fosters your analytical skills.
