At a Glance
- Tasks: Lead a team to enhance customer experiences in renewable energy services.
- Company: Join BritGreen Energy, a leader in sustainable home efficiency.
- Benefits: Earn £33,000/year with hybrid work options and a pension scheme.
- Other info: Opportunity for Skilled Worker visa sponsorship available.
- Why this job: Make a real difference by helping households access energy efficiency support.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 33000 - 33000 £ per year.
BritGreen Energy, a renewable energy and home efficiency company, is seeking a Customer Service Manager to lead its customer operations team. This full-time, permanent role offers £33,000/year plus hybrid working options and visa sponsorship eligibility for the right candidate. The successful candidate will oversee the end-to-end customer journey, ensuring households receive clear communication, timely updates, and a positive experience while accessing government-backed energy efficiency schemes.
Key Responsibilities
- Manage and develop a team of customer service advisors handling inbound and outbound enquiries
- Oversee customer communications across phone, email, and online channels
- Monitor service quality, response times, and customer satisfaction metrics
- Handle escalated complaints and complex cases professionally
- Coordinate with installations, surveying, and compliance teams to keep customers informed
- Develop and improve customer service processes and scripts
- Produce weekly reports on team performance, complaint trends, and customer feedback
- Train and onboard new team members
- Ensure compliance with consumer protection regulations and scheme requirements
Candidate Requirements
- Experience managing or supervising a customer service team
- Strong communication and problem-solving skills
- Ability to handle complaints calmly and professionally
- Organised, with strong attention to detail
- Comfortable using CRM systems and Microsoft Office
- Full right to work in the UK or eligibility for Skilled Worker visa sponsorship
- Experience in energy, utilities, housing, or home improvement sectors
- Understanding of vulnerable customers and fuel poverty issues
- Knowledge of government energy schemes (ECO, Warm Homes Plan, Boiler Upgrade Scheme)
About BritGreen Energy
BritGreen Energy delivers heating upgrades, insulation, and solar installations to households across the UK. Working with government-backed schemes such as the Warm Homes Plan and Boiler Upgrade Scheme, the company helps vulnerable households reduce energy costs and improve living conditions. With a mission rooted in sustainability and community impact, BritGreen Energy is committed to making homes more efficient and affordable.
Application Process
How to Apply: Apply directly via BritGreen Energy’s recruitment channels. Highlight your customer service leadership experience and knowledge of energy efficiency schemes. Shortlisted candidates will be contacted for interview.
Customer Service Manager – BritGreen Energy | Manchester, England employer: School Result
BritGreen Energy is an exceptional employer that prioritises sustainability and community impact, making it a rewarding place to work for those passionate about renewable energy. With a competitive salary of £33,000/year, hybrid working options, and a commitment to employee growth through training and development, team members can thrive in a supportive environment while making a meaningful difference in the lives of households across the UK. Join us in leading the charge towards energy efficiency and enjoy the unique advantage of contributing to government-backed schemes that directly benefit vulnerable communities.
