At a Glance
- Tasks: Assist customers with queries and support sales teams in a dynamic environment.
- Company: Join WEX Inc., a global leader in B2B payment solutions.
- Benefits: Enjoy 25 days holiday, pension scheme, and continuous training.
- Other info: Hybrid work model with opportunities for career development.
- Why this job: Perfect for those wanting to grow in customer service without evening or weekend shifts.
- Qualifications: Strong communication skills and previous customer service experience required.
Customer Service Advisor – £24,000/year | Full-Time | Hybrid (Manchester, UK) | WEX Inc.
Overview
WEX Inc., a global leader in B2B payment solutions, is hiring a Customer Service Advisor to support its expanding European Fuel Card operations. This role is ideal for candidates with strong communication skills and a background in customer service, looking to grow within a dynamic and supportive environment.
Key Details
- Location: Manchester, England
- Salary: £24,000 per annum
- Hours: 37.5 hours/week, Monday to Friday
- Work Type: Hybrid (no evenings or weekends)
- Contract Type: Full-Time, Permanent
Benefits
- 25 days holiday + bank holidays
- Holiday purchase scheme (up to 5 extra days)
- Company pension and life assurance
- Sick pay scheme
- Employee Fuel Card (after 6 months)
- Discount platform and incentive schemes
- Continuous training and career development
Responsibilities
- Handle customer queries related to transactions, invoices, and account issues
- Liaise with internal teams across UK and European offices
- Log and track customer interactions using internal systems
- Support sales and credit collections teams
- Produce reports and maintain customer records
- Provide website/system support to customers
- Identify training needs and contribute to process improvements
Candidate Profile
- Previous experience in customer service
- Strong written and verbal communication skills
- Ability to mentor and support colleagues
- Adaptable to change and self-motivated
- Strong organisational skills and initiative
- Able to work independently and collaboratively
- Experience with data entry and CRM systems preferred
Application Instructions
Click here to apply directly via WEX Careers or LinkedIn. Shortlisted candidates will be contacted within one week of application.
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Customer Service Advisor – £24,000/year | Full-Time | Hybrid (Manchester, UK) | WEX Inc. employer: School Result
WEX Inc. is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £24,000 per annum alongside generous benefits such as 25 days holiday, a company pension, and continuous training opportunities. Located in the vibrant city of Manchester, our hybrid work model promotes a healthy work-life balance, allowing you to thrive in a supportive environment while contributing to our innovative B2B payment solutions.
