At a Glance
- Tasks: Be the voice of our brand, helping customers and resolving their inquiries.
- Company: Join QLM Business Solutions, a supportive team in Manchester.
- Benefits: Earn £25.00–£35.00 per hour with flexible part-time hours.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Kickstart your career in customer service and sales with real growth opportunities.
- Qualifications: Strong communication skills; multilingual candidates are encouraged to apply.
The predicted salary is between 35 - 35 £ per hour.
QLM Business Solutions is hiring a Call Center Agent to join its dynamic team in Manchester, England. This is a part-time, in-person role offering a competitive hourly rate of £25.00–£35.00, ideal for individuals with strong communication skills and a passion for customer service.
Role Summary
As a Call Center Agent, you’ll be the first point of contact for customers, handling incoming calls, resolving inquiries, and ensuring a positive experience. You’ll also assist with data entry, product support, and upselling opportunities. This role requires a proactive attitude, attention to detail, and the ability to thrive in a fast‑paced environment.
Key Responsibilities
- Respond promptly to customer inquiries via phone
- Maintain high standards of phone etiquette and professionalism
- Perform accurate data entry and maintain customer records
- Assist with product information, order status, and troubleshooting
- Identify customer needs and recommend relevant products/services
- Maintain thorough understanding of company offerings
- Collaborate with team members to improve service delivery
- Document customer interactions for future reference
Required Skills & Experience
- Previous experience in call center or customer service roles (preferred but not essential)
- Strong communication skills in English and Spanish (multilingual candidates encouraged)
- Proficiency in data entry with attention to detail
- Ability to analyze customer needs and provide tailored solutions
- Familiarity with upselling techniques is a plus
- Positive attitude and ability to work under pressure
Compensation & Schedule
Pay: £25.00–£35.00 per hour
Job Type: Part‑Time
Location: Manchester, England (in‑person)
Why Join QLM Business Solutions?
- Work in a supportive and customer‑focused team
- Access competitive pay and flexible hours
- Gain experience in customer service and sales
- Opportunity to grow within a dynamic business environment
Application Process
Click here to Apply now or contact HR directly via WhatsApp at +1 (386) 360‑1476 for a faster response.
Call Center Agent in Manchester employer: School Result
QLM Business Solutions is an excellent employer, offering a supportive and customer-focused work environment in the vibrant city of Manchester. As a Call Center Agent, you'll enjoy competitive pay, flexible hours, and the opportunity to develop your skills in customer service and sales, all while being part of a dynamic team that values employee growth and collaboration.
