At a Glance
- Tasks: Support homeowners with energy-saving solutions and guide them through service options.
- Company: Join LoftSaver Ltd, a family-run business focused on energy efficiency.
- Benefits: Enjoy flexible hours, casual dress code, and team-building events.
- Other info: Hybrid remote work allows for a great work-life balance.
- Why this job: Make a real difference in customers' lives while working in a supportive environment.
- Qualifications: Strong communication skills and a proactive problem-solving mindset are essential.
The predicted salary is between 29250 - 35750 £ per year.
Company Overview
LoftSaver Ltd is a trusted, family-run business based in Leeds, specialising in energy-saving home solutions. With a focus on loft insulation, spray foam removal, and ventilation upgrades, LoftSaver helps homeowners reduce energy costs and improve comfort and safety. Known for its honest communication and stress-free service, the company is expanding its team and looking for a reliable Customer Service Representative to support its growing client base.
Location: Hybrid remote in Leeds LS2. Work-from-home flexibility available.
Employment Type: Part-time | Permanent
Salary and Hours: Pay: From £16,000 per year. Expected Hours: 20 hours per week. Flexitime available.
Job Summary
As a Customer Service Representative at LoftSaver, you will be the first point of contact for homeowners seeking advice and support on insulation and energy-saving services. Your role is to deliver clear, honest communication and guide customers through their options, ensuring they feel supported from initial enquiry through to project completion. This position is ideal for someone with strong communication skills, attention to detail, and a proactive approach to problem-solving. You’ll work closely with sales and installation teams to ensure smooth handovers and consistent updates, contributing to the high standard of service LoftSaver is known for.
Key Responsibilities
- Respond promptly to customer enquiries via phone, email, and web forms.
- Log customer details and job specifications accurately into the CRM system.
- Guide customers through service options including spray foam removal, mineral wool installation, and ventilation upgrades.
- Keep customers informed about job progress, installation dates, and next steps.
- Handle issues calmly and fairly, balancing customer satisfaction with company standards.
- Collaborate with sales and installation teams to ensure seamless communication and handovers.
- Collect and report customer feedback to support service improvements.
Required Skills and Qualifications
- Strong spoken and written communication skills.
- Professional and courteous phone manner.
- Accuracy in data entry and record-keeping.
- Ability to explain technical services in plain, accessible language.
- Proactive problem-solving skills with a customer-first mindset.
- Positive attitude and flexibility in a fast-paced environment.
- Familiarity with CRM systems and Microsoft Office is a plus.
Benefits
- Casual dress code.
- Company events and team-building activities.
- Discounted or free food during workdays.
- Flexitime to support work-life balance.
- Hybrid remote work arrangement.
Why Join LoftSaver Ltd?
LoftSaver offers more than just a job—it’s a chance to be part of a company that values integrity, teamwork, and customer care. You’ll join a supportive team that’s committed to helping homeowners make informed decisions about their energy use. With flexible hours, a friendly work culture, and opportunities to grow, this is a great role for someone who enjoys meaningful customer interaction and wants to contribute to a mission-driven business.
How to Apply
To apply, click here to submit your application. Be sure to highlight your communication skills, attention to detail, and any relevant experience with home services or CRM systems.
Customer Service Representative – Part-Time | LoftSaver Ltd (Hybrid Remote, Leeds) employer: School Result
LoftSaver Ltd is an exceptional employer that prioritises integrity, teamwork, and customer care, making it a fantastic place for those seeking meaningful employment. With a hybrid remote work arrangement in Leeds, employees enjoy flexibility, a casual dress code, and opportunities for personal growth within a supportive team environment. Join us to make a real difference in homeowners' lives while benefiting from a friendly culture and engaging company events.
