At a Glance
- Tasks: Provide IT support and manage networks in a healthcare setting.
- Company: Join Body and Mind Healthcare Clinic, a leader in patient-focused IT solutions.
- Benefits: Competitive salary, pension, sick pay, and professional growth opportunities.
- Other info: Proactive team players will thrive in this dynamic environment.
- Why this job: Make a difference in healthcare while developing your IT skills.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 24420 - 28000 £ per year.
Body and Mind Healthcare Clinic is seeking a proactive and security-conscious IT Support Specialist to support the day-to-day operation of IT systems across the clinic. This role involves providing technical support to clinical and administrative staff, ensuring systems, networks, and security controls remain reliable, compliant, and available.
About Body and Mind Healthcare Clinic: Body and Mind Healthcare Clinic provides healthcare services supported by NHS-connected systems and internal IT platforms. The clinic values security, compliance, and user-focused IT support, offering opportunities for professional growth and visa sponsorship for eligible candidates.
Job Summary: The IT Support Specialist will provide first- and second-line support, manage networks and firewalls, administer user accounts and devices, and ensure compliance with NHS, GDPR, and Cyber Essentials standards. The role requires strong troubleshooting skills, communication abilities, and a security-aware mindset.
Key Responsibilities:
- Technical Support & Service Desk: Provide IT support to clinical and non-clinical staff, diagnose and resolve issues with Windows laptops, printers, scanners, smartcard readers, VPN connectivity, and Microsoft 365 services, support SystemOne access and smartcard troubleshooting, log and manage IT support tickets.
- Systems, Network & Firewall Support: Manage LAN/Wi-Fi connectivity and network switches, support firewall configuration, VPN troubleshooting, and monitoring security logs, liaise with service providers for advanced issues.
- User, Device & System Administration: Manage user accounts across Microsoft 365, Entra ID (Azure AD), and NHS systems, support onboarding/offboarding processes, configure and manage devices via Microsoft Intune, assist with software deployment and updates.
- Security, Compliance & NHS Alignment: Support compliance with Cyber Essentials, GDPR, and DSP Toolkit, assist with endpoint protection, encryption, firewall controls, and incident response, handle sensitive data with confidentiality.
- IT Assets, Documentation & Change Control: Maintain records of IT assets, licences, and configurations, create and update IT procedures, user guides, and documentation, provide basic user training on Microsoft 365, SharePoint, and secure access, liaise with NHS teams, suppliers, and managed IT providers.
Candidate Requirements:
- Experience in IT Support / IT Technician / Service Desk role.
- Strong troubleshooting skills across hardware, software, and networking.
- Working knowledge of Windows environments.
- Experience with Microsoft 365 and Intune management.
- Basic understanding of networking concepts (LAN, Wi-Fi, firewalls, VPNs).
- Strong communication skills and user-focused approach.
- Experience supporting SystemOne or other NHS clinical systems.
- Exposure to VPN configuration and troubleshooting.
- Experience in healthcare or regulated environments.
- IT certifications (CompTIA A+, Network+, Microsoft, ITIL Foundation).
- Knowledge of Cyber Essentials, GDPR, DSP Toolkit.
Personal Attributes:
- Calm, methodical, and security-aware.
- Professional and discreet with confidential data.
- Proactive problem solver with willingness to learn NHS systems.
- Independent yet collaborative team player.
Company benefits include pension, sick pay, and on-site parking.
Application Process: Applications must be submitted directly to Body and Mind Healthcare Clinic. Prepare your CV highlighting IT support, networking, and compliance experience. Apply via the job posting or clinic recruitment channels.
IT Support Specialist employer: School Result
Body and Mind Healthcare Clinic is an exceptional employer, offering a supportive work environment where IT professionals can thrive in the healthcare sector. With a strong emphasis on security, compliance, and user-focused IT support, employees benefit from opportunities for professional growth, a collaborative culture, and the potential for visa sponsorship. Located in London, the clinic provides a unique chance to contribute to meaningful healthcare services while developing valuable skills in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what School Result values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges School Result might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at School Result!
✨Direct Apply to School Result
Let's not forget to apply directly through the School Result website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at School Result.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at School Result. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at School Result
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
