At a Glance
- Tasks: Manage customer enquiries, coordinate orders, and ensure smooth communication.
- Company: Dynamic logistics and supply chain company with a strong UK presence.
- Benefits: Competitive salary, hybrid work model, and career growth opportunities.
- Other info: Enjoy structured training followed by remote work and regular team meetups.
- Why this job: Join a collaborative team and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and a proactive, customer-first mindset.
The predicted salary is between 25500 - 25500 £ per year.
Office Angels is recruiting a Customer Service Administrator to join a growing UK-wide logistics and supply chain company based in Glasgow. This is a permanent, full-time hybrid role offering structured in-office training followed by remote work, with regular team meetups to stay connected. If you’re passionate about solving problems and creating positive customer experiences, this is your chance to thrive in a fast‑paced, customer‑focused environment.
Our client is a dynamic logistics and supply chain business with a strong presence across the UK. Known for its commitment to customer satisfaction and operational excellence, the company is expanding its support team and looking for individuals who bring energy, empathy, and a proactive mindset to every customer interaction.
Role Summary
As a Customer Service Administrator, you’ll be responsible for managing customer enquiries, coordinating orders, and ensuring smooth communication between clients and internal teams. You’ll play a key role in maintaining service quality and driving customer satisfaction.
Key Responsibilities
- Client Support: Build strong relationships with customers, ensuring their needs are met with professionalism and care.
- Email & Enquiry Management: Respond to queries via a shared inbox with timely and accurate information.
- Order Coordination: Keep customers informed about order status, delivery timelines, and any changes.
- Quote Preparation: Create and send quotations in line with company procedures.
- Call Handling: Manage inbound calls related to orders, returns, and general support.
- Feedback Collection: Capture customer insights to help improve service delivery.
Required Skills & Experience
- Excellent communication skills, both written and verbal.
- A customer‑first mindset with a proactive approach.
- Strong problem‑solving abilities and attention to detail.
- Confidence using MS Office, especially Excel.
- A positive attitude and willingness to learn.
Compensation & Hours
- Salary: £25,500 per annum.
- Contract Type: Permanent.
- Hours: Monday to Friday, 9:00am – 5:30pm.
- Start Date: Immediate start available.
Location & Work Mode
- Location: Glasgow (office is a short walk from Glasgow Central Station).
- Work Mode: Hybrid – in‑office onboarding followed by remote work, with monthly team days.
What You’ll Gain
- Hybrid Flexibility: Work from home after training, with regular team meetups.
- Supportive Culture: Join a team that values your input and encourages continuous improvement.
- Career Growth: Opportunities to develop your skills and progress within the business.
Why Join?
- Be part of a collaborative and customer‑focused team.
- Enjoy a hybrid work model that balances structure and flexibility.
- Gain hands‑on experience in logistics and supply chain support.
- Access career development opportunities in a growing company.
Application Process
Click here to Apply now through Office Angels or LinkedIn to secure your spot in this exciting team. Immediate start available as the team gears up for a busy period.
Customer Service Administrator in Glasgow employer: School Result
Join a dynamic logistics and supply chain company in Glasgow that prioritises customer satisfaction and operational excellence. With a supportive culture that values your input, you'll enjoy hybrid flexibility, structured training, and ample opportunities for career growth in a collaborative environment. This is your chance to thrive in a fast-paced role where your proactive mindset and problem-solving skills will make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at School Result. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like School Result before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to School Result:Your cover letter is your chance to shine! Tell us why you want to work at School Result specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at School Result!
How to prepare for a job interview at School Result
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
