At a Glance
- Tasks: Guide customers through onboarding and ensure they get the most out of Nutrient's solutions.
- Company: Nutrient, a global leader in document ecosystem transformation.
- Benefits: Competitive salary, remote-first culture, flexible hours, and annual global retreats.
- Other info: Join a diverse team and shape the future of Customer Success at Nutrient.
- Why this job: Make a real impact on digital transformation for thousands of organisations worldwide.
- Qualifications: 3-4 years in a technical customer-facing role with strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
Nutrient is a global leader in document ecosystem transformation, delivering SDKs, cloud-based document processing, low-code solutions for M365, and workflow automation platforms. Trusted by thousands of organizations worldwide—including over 15% of Global 500 brands—Nutrient empowers businesses to accelerate digital transformation. We are expanding our Customer Success team and seeking a Customer Success Representative (CSR) to help customers launch Nutrient successfully, adopt it widely, and realize value quickly. This role is ideal for professionals with technical customer-facing experience who thrive in developer-centric environments and want to make a meaningful impact on millions of end-users.
As a CSR, you’ll own the majority of the post-sales lifecycle—from onboarding and adoption to renewal and expansion. You’ll act as a trusted technical advisor, guiding customers through integration, enabling value realization, and ensuring long-term success.
Key Responsibilities
- Onboarding & Adoption: Lead structured onboarding programs (kickoff calls, milestones, guided journeys). Partner with developer and product teams to integrate SDKs, APIs, and workflow products.
- Enablement & Value Realization: Stay updated on product releases and share relevant updates with customers. Conduct proactive check-ins and workshops across a portfolio of ~100–120 customers. Facilitate business reviews with strategic accounts.
- Product Advocacy & Feedback Loop: Act as the voice of the customer, synthesizing feedback into feature requests. Collaborate with Product & Engineering to drive improvements.
- Customer Health & Growth: Collaborate with Sales to drive renewals and uncover upsell opportunities. Identify risks and expansion signals to mitigate churn and grow accounts.
- Cross-functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to influence enhancements. Support escalations in technical environments alongside Tech Support. Plan regional onsite visits with strategic customers.
Eligibility Requirements
- 3–4 years in a technical customer-facing role (Customer Success Engineer, Solutions Architect, etc.)
- Experience with developer-centric tools (SDKs, APIs, workflow/document tech)
- Strong communication skills to simplify complex technical concepts
- Proactive, autonomous, and entrepreneurial mindset
- Demonstrated success in driving product adoption, preventing churn, and influencing product direction
- Strong ownership and project management skills (managing ~100 accounts)
Desirable Skills
- Hands-on technical background (JavaScript, REST APIs, cloud infrastructure)
- Experience building or scaling Customer Success programs
Benefits
- Competitive salary and comprehensive benefits
- Remote-first culture with flexible working hours
- Low-meeting, asynchronous communication environment
- Annual global retreat (past retreats in Croatia, Spain, Greece)
- Inclusive, diverse workplace culture backed by Insight Partners
Why This Role Stands Out
- Impactful work: Help thousands of organizations accelerate digital transformation.
- Developer-centric environment: Work with SDKs, APIs, and workflow automation tools.
- Global exposure: Collaborate with teams and customers across 80+ nations.
- Career growth: Opportunity to shape Nutrient’s Customer Success program during a high-growth stage.
- Culture of innovation: Thrive in a collaborative, growth-oriented environment with real impact.
How to Apply: Submit your CV and a cover letter highlighting your technical customer success experience, ability to manage developer-centric accounts, and passion for driving customer outcomes.
Customer Success Representative – Nutrient | Remote employer: School Result
Nutrient is an exceptional employer that champions a remote-first culture, offering flexible working hours and a low-meeting environment that fosters productivity and innovation. With a commitment to employee growth, Nutrient provides opportunities to shape the Customer Success program while collaborating with a diverse team across 80+ nations, ensuring impactful work in the realm of digital transformation. The inclusive workplace culture, backed by Insight Partners, further enhances the experience, making it a rewarding place for professionals eager to make a difference.
