At a Glance
- Tasks: Build strong relationships with key customers and drive their success using our platform.
- Company: Join CybSafe, a leading SaaS company focused on reducing human cyber risk.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for career growth.
- Other info: Be part of a fast-scaling startup with a dynamic and supportive culture.
- Why this job: Make a real impact in the cyber security space while working with innovative technology.
- Qualifications: 4+ years in customer-facing roles with enterprise experience and strong communication skills.
The predicted salary is between 60000 - 70000 £ per year.
CybSafe is seeking an experienced Customer Success Manager (CSM) to own and drive relationships with its largest and most strategic customers. This permanent, remote role offers £60,000–£70,000/year and requires a proven track record of managing enterprise accounts, reducing human cyber risk, and delivering measurable value across the customer lifecycle.
The successful candidate will advise customers on maximizing platform usage, identify expansion opportunities, and act as a trusted partner to executive stakeholders.
Key Responsibilities
- Develop and nurture relationships within strategic accounts (+£2M ARR)
- Demonstrate value to key stakeholders throughout the customer lifecycle
- Exceed quarterly renewal and expansion targets
- Generate short-term KPI results while maintaining long-term account growth
- Act as a customer advocate within CybSafe, ensuring accurate delivery of the company’s vision
- Partner with product, engineering, partnerships, support, sales, and marketing teams
- Ensure accurate commercial forecasts via CRM and flag churn risks proactively
- Lead initiatives to scale Customer Success through automation and AI
Candidate Requirements
- Minimum 4 years in a customer-facing role (Customer Success, Account Management, Business Development)
- Experience working with enterprise-sized companies
- Proven success managing customer relationships through adoption, renewal, and expansion
- Strong interpersonal and presentation skills with ability to manage C-level stakeholders
- Outstanding verbal and written communication skills
- Comfortable in fast-paced, unpredictable startup environments
- Tech/AI-savvy with a passion for SaaS growth
- Critical eye for process improvement and efficiency
Preferred:
- Experience in the UK&I Cyber Security industry
- Experience collaborating with distributors and resellers in a channel-first organization
- Strong CRM hygiene and forecasting discipline
- Remote-first flexibility
- Career growth opportunities in a fast-scaling SaaS company
- Exposure to enterprise-level cyber risk reduction initiatives
About CybSafe
CybSafe is a leading SaaS company focused on reducing human cyber risk. By combining behavioral science, technology, and innovation, CybSafe helps organizations improve security awareness, drive adoption, and deliver measurable ROI.
Application Process
How to Apply: Submit your CV directly to CybSafe (UK-based candidates only, with right to work in the UK). Highlight your enterprise customer success and SaaS experience. Shortlisted candidates will be contacted for interview.
Customer Success Manager – CybSafe | Remote (London, UK) employer: School Result
Join a prestigious financial institution in London that prioritises your professional growth through a structured career development programme and flexible working arrangements. With a competitive salary and a comprehensive benefits package, you will thrive in a supportive environment that values your contributions and fosters your analytical skills.
