At a Glance
- Tasks: Support UK customers by resolving issues and ensuring a seamless experience.
- Company: Zeller, a fintech innovator redefining business banking in the UK.
- Benefits: Competitive salary, equity options, excellent parental leave, and ongoing learning opportunities.
- Other info: Remote-first culture with collaborative support across time zones.
- Why this job: Join a dynamic team and shape the future of fintech while helping businesses thrive.
- Qualifications: 2+ years in customer support with strong communication skills and attention to detail.
The predicted salary is between 49500 - 60500 £ per year.
Customer Success Agent – Full-Time | £28,000–£36,000 | London (Remote)
Zeller is redefining business banking and payments for companies of all sizes.
Backed by leading global VCs and powered by a team of experienced fintech professionals, Zeller has helped tens of thousands of Australian businesses simplify payments, manage hardware fleets, and save money.
Now expanding into the UK, Zeller is building a world-class team to deliver better financial services to British businesses.
- Location
- London, United Kingdom
Remote-first with collaborative support across time zones - Employment Type
- Full-time | Permanent
Salary and Benefits
- Equity options from an early stage
- Balanced and supportive work environment
- Excellent parental leave and other entitlements
- Ongoing learning and development opportunities
- Opportunity to shape the future of fintech in the UK
Role Overview
Zeller is hiring a Customer Success Agent to serve as the direct voice of its UK customers.
You’ll support merchants across industries—from baristas to retailers—by resolving issues, answering questions, and ensuring a seamless experience.
This is a strategic, hands-on role ideal for someone passionate about customer care, fintech innovation, and operational excellence.
Key Responsibilities
- Provide responsive, accurate, and empathetic support via phone, email, SMS, and social channels
- Handle account, transaction, and product enquiries in line with compliance standards
- Escalate complex cases to senior support when needed
- Document all interactions in the support system with precision
- Adhere to FCA, GDPR, and internal data security protocols
- Meet KPIs including response time, resolution time, and quality benchmarks
- Identify recurring issues and customer pain points
- Collaborate with Sales, Product, and Risk teams to resolve cases
- Contribute to knowledge base updates and process improvements
- Participate in training and QA sessions to maintain service excellence
- Provide support during standard business hours as part of a 24/7 team
Skills and Experience
- 2+ years in customer support, call centre, or financial services
- Strong written and verbal communication skills
- Confident handling inbound and outbound contact across channels
- Experience with CRMs and support tools (e. g. Hub Spot, AWS)
- Familiarity with payments, accounts, and financial products
- High attention to detail and accuracy in case handling
- Calm, empathetic, and solution-oriented under pressure
- Team player with ability to work independently
- Knowledge of FCA regulations, fraud prevention, or KYC/AML is a plus
- #J-18808-Ljbffr
Customer Success Agent – Full-Time | £28,000–£36,000 | London (Remote) employer: School Result
Zeller is an exceptional employer that prioritises a balanced and supportive work environment, offering equity options and excellent parental leave. As a remote-first company expanding into the UK, Zeller fosters a collaborative culture with ongoing learning and development opportunities, making it an ideal place for those passionate about customer care and fintech innovation to thrive and shape the future of financial services.
