At a Glance
- Tasks: Enhance customer interactions and provide clear solutions in a dynamic, remote environment.
- Company: Join MatchAwards, a digital platform focused on customer engagement and support.
- Benefits: Earn a competitive salary with bonuses, enjoy remote work flexibility, and access growth opportunities.
- Other info: Diversity and inclusion are valued; applications from all backgrounds are encouraged.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: 1-3 years of customer service experience and excellent communication skills required.
The predicted salary is between 24300 - 29700 £ per year.
MatchAwards is seeking a motivated Remote Customer Service & Support Specialist to join their team. This part-time role is ideal for problem-solvers who excel at enhancing customer interactions, providing clear solutions, and delivering excellent service in a dynamic, supportive environment.
Key Job Details
- Company: MatchAwards
- Location: Remote (United Kingdom)
- Salary: $48,200 – $62,300 per year + bonus & commission
- Contract Type: Part-Time
- Application Method: Apply via MatchAwards careers portal
About the Company
MatchAwards is a digital platform focused on customer engagement and support. The company fosters a nurturing and inventive workplace, encouraging growth and collaboration across departments to deliver top-notch service.
Role Overview
As a Customer Service Representative, you’ll handle customer inquiries across multiple channels, provide product and service information, and ensure effective resolution of issues. You’ll also assist customers with account creation and highlight platform benefits.
Key Responsibilities
- Address customer inquiries via phone, email, and live chat
- Provide detailed information on products, services, and pricing
- Collaborate with colleagues across departments for quick issue resolution
- Assist customers with account creation and onboarding
- Maintain empathy and professionalism in all interactions
Required Skills and Experience
Essential
- 1–3 years of customer service or related experience
- Excellent communication skills, including clear articulation and phone manners
- Strong multitasking and organizational abilities
- Ability to work effectively in a fast-paced environment
Desirable
- Basic knowledge of cryptocurrencies (training provided)
What We Offer
- $48,200 – $62,300 annual salary (part-time basis)
- Performance bonuses and commission opportunities
- Remote work flexibility
- Supportive, team-focused culture
- Comprehensive training and growth opportunities
Equal Opportunities
MatchAwards is committed to diversity and inclusion. Applications are welcome from all backgrounds.
How to Apply
Ensure your CV highlights your customer service experience and communication skills. Applications are reviewed on a rolling basis. Early applications are encouraged.
Customer Service Representative – MatchAwards employer: School Result
Join a prestigious financial institution in London that prioritises your professional growth through a structured career development programme and flexible working arrangements. With a competitive salary and a comprehensive benefits package, you will thrive in a supportive environment that values your contributions and fosters your analytical skills.
