At a Glance
- Tasks: Deliver exceptional support to families via email, phone, and social media.
- Company: Join Bike Club, the UK's leading children's bike subscription service.
- Benefits: Enjoy 26 days annual leave, flexible hours, and a £30/month subscription discount.
- Other info: Remote work with monthly team socials and opportunities for growth.
- Why this job: Be the voice of a sustainable company and make cycling hassle-free for families.
- Qualifications: Passion for customer support and at least 1 year in a similar role.
The predicted salary is between 27500 - 28000 £ per year.
Bike Club, the UK’s leading children’s bike subscription service, is recruiting a Customer Service Executive to join their remote‑first team. With over 80,000 bikes in circulation, Bike Club is the second‑largest bike rental network globally and the largest in the children’s sector. This role is central to delivering exceptional member support across multiple channels, ensuring families enjoy a sustainable, hassle‑free cycling experience.
Key Details
- Location: Remote (UK‑based; monthly in‑person team meeting in East London)
- Salary: £27,500 – £28,000 per annum
- Hours: Full‑Time (37.5 hours/week; flexible schedule; some Saturday availability required)
- Contract Type: Permanent
- Benefits:
- 26 days annual leave + bank holidays (additional days accrued per year of service)
- Enhanced maternity and paternity leave
- Flexible working hours
- £30/month discount on Bike Club subscription
- Sustainability impact (B Corp Certified company)
- Monthly team socials and All Hands drinks
- Onboarding and training provided
Role Overview
Customer Service Executives are the voice of Bike Club, ensuring members receive outstanding support across email, phone, and social media. The role involves handling queries, offering tailored product advice, resolving issues, and gathering customer feedback to improve services.
Key Responsibilities
- Handle member queries across email, phone, and social media channels
- Develop expert product knowledge of Bike Club’s bicycle range to provide tailored recommendations
- Act as the voice of the customer by gathering feedback and sharing insights with the team
- Communicate clearly and effectively, ensuring concise and accurate information is shared
- Resolve issues on first contact whenever possible, using a solution‑focused approach
Required Skills and Experience
- Genuine passion for delivering high‑quality customer support
- Previous experience with CRM tools (preferably Salesforce)
- Strong problem‑solving skills and curiosity to learn
- High level of empathy and commitment to exceeding customer expectations
- Ability to remain positive under pressure and in challenging situations
- Dependable, organised, and dedicated team player
- Comfortable working independently and collaboratively
- Minimum 1 year of experience in a similar customer service role
Equal Opportunities
Bike Club is committed to sustainability, diversity, and inclusion. Applications are welcomed from candidates of all backgrounds.
Customer Service Executive – Bike Club | Remote (UK) employer: School Result
Bike Club is an exceptional employer that prioritises employee well-being and growth, offering a flexible remote work environment alongside monthly team meet-ups in East London. With generous benefits such as 26 days of annual leave, enhanced parental leave, and a commitment to sustainability, employees are empowered to thrive both personally and professionally while contributing to a meaningful cause in the cycling community.
