At a Glance
- Tasks: Deliver exceptional customer service and administrative support for regional waterways.
- Company: Join Canal & River Trust, a charity making a meaningful impact across the UK.
- Benefits: Enjoy a competitive salary, generous annual leave, and personal development funding.
- Other info: Flexible working arrangements with opportunities for personal growth and wellbeing support.
- Why this job: Work remotely while contributing to a cause that matters and supporting diverse communities.
- Qualifications: Experience in customer service, excellent communication skills, and proficiency in Microsoft Office.
The predicted salary is between 25153 - 25153 £ per year.
Canal & River Trust is seeking a Customer Service Administrator to deliver exceptional service and administrative support across its regional waterways. This is a remote, full-time role with monthly travel to the Little Venice, London hub for team collaboration. If you’re organised, empathetic, and confident working independently from home, this is a great opportunity to join a charity making a meaningful impact across the UK.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online notice boards
- Manage cases using the Sugar CRM system, ensuring timely resolution
- Communicate navigational updates and book lock passages and moorings
- Log faults and coordinate with contractors to update live notices
- Support insurance claims and health & safety incident reporting
- Create customer communications for social media, notice boards, and the website
- Organise internal and external events and functions
- Provide general admin support including minute-taking and record updates
- Use SAP for financial tasks such as raising purchase orders and invoices
- Maintain accurate records using SharePoint
- Promote diversity and inclusion across all aspects of Trust life
Required Skills & Experience
- Proven experience in customer service and administration
- Excellent communication skills across multiple channels
- Ability to handle challenging situations with tact and professionalism
- Proficiency in Microsoft Office (Word, Excel)
- Calm under pressure with strong prioritisation and organisational skills
- Confident working independently and interacting positively with customers
- Awareness of safe working practices
Location & Working Pattern
Remote working with monthly travel to Little Venice, London. Interviews held in person at the London hub.
Compensation & Benefits
- Salary: £25,153/year
- Pension: Double-match contribution up to 10%
- Annual Leave: 25 days + bank holidays (rising to 30 days after 5 years)
- Learning Award: £200/year for personal development
- Wellbeing Support: Access to counselling and mental health services
- Employee Perks: Store discounts, boating holiday discounts, holiday purchase scheme
- Volunteering Leave: 2 paid days/year
- Free fishing across the canal network
- Flexible working arrangements and hub access when needed
How to Apply
Apply directly via LinkedIn or Canal & River Trust’s careers portal.
Customer Service Administrator – £25,153/year | Full-Time | (Remote UK) employer: School Result
Canal & River Trust is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive remote work environment complemented by monthly team collaboration in the vibrant Little Venice hub. With generous benefits including a competitive salary, extensive annual leave, and a commitment to diversity and inclusion, employees are empowered to make a meaningful impact while enjoying a healthy work-life balance. Join us in our mission to enhance the UK's waterways and experience the unique advantages of working for a charity dedicated to positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator – £25,153/year | Full-Time | (Remote UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at School Result. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like School Result before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator – £25,153/year | Full-Time | (Remote UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to School Result:Your cover letter is your chance to shine! Tell us why you want to work at School Result specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at School Result!
How to prepare for a job interview at School Result
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
