At a Glance
- Tasks: Build strong client relationships and drive engagement for custom merchandise stores.
- Company: Join a small, ambitious US company with a close-knit team.
- Benefits: Competitive salary, 28 days holiday, and fully remote work.
- Other info: Opportunity for career growth in a dynamic, supportive environment.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Experience in customer service and a passion for client interaction.
The predicted salary is between 26000 - 27000 £ per year.
Museema is a US-based company helping marketing and HR teams build and manage branded company stores for custom swag, employee gear, and on-demand merchandise. We’re a small, close-knit team, and this is our first dedicated Client Success Coordinator hire — a fully remote role open to candidates across the UK.
You will own the day-to-day relationships with a defined portfolio of clients, ensuring they get the most out of their stores. This is a proactive role, focused on building genuine client relationships, spotting opportunities, and driving engagement and growth.
Key Responsibilities
- Act as the primary relationship owner for assigned client accounts
- Respond to client questions and requests via email in a professional, warm manner
- Proactively suggest seasonal campaigns, product recommendations, and new ideas
- Support onboarding of new clients and ensure smooth adoption of their store
- Develop outreach campaigns to keep clients engaged and growing
- Flag and resolve issues internally, ensuring nothing falls through the cracks
- Build strong client relationships to foster trust and satisfaction
- Coordinate with a store update team member, gaining people management responsibility
Candidate Requirements
- Self-starter with proactive ideas for client engagement
- Organised, dependable, and able to manage time independently in a remote role
- Commercial awareness to spot upsell opportunities
- Genuine enjoyment of client interaction and relationship building
- Experience in customer service, account support, or client-facing roles
- Experience managing or coordinating with others
Compensation and Benefits
- Salary/Pay: £26,000–£27,000 per year (depending on experience)
- 28 days holiday
- Fully remote role, open to UK candidates
- 3-month paid trial period, converting to a 1-year contract
- Opportunity to grow with a small, ambitious US company
Location
- Remote role, UK-based. Occasional early evening calls with US clients required.
Timeline
- Contract length: 12 months (Temp to perm, Fixed-term)
- Full-time position
How to Apply
Apply via Museema LLC’s careers site or Indeed with your CV and a short message explaining your interest in the role.
Client Success Coordinator – Museema LLC | Remote (UK) employer: School Result
Museema LLC is an exceptional employer for those seeking a meaningful role in client success, offering a fully remote position that fosters a supportive and collaborative work culture. With a focus on employee growth, you will have the opportunity to develop your skills while building genuine relationships with clients, all within a small, ambitious team dedicated to making a significant impact. Enjoy the flexibility of remote work alongside competitive benefits, including 28 days of holiday and a clear path for career advancement.
