At a Glance
- Tasks: Support customers with audits and ensure compliance for safer workplaces.
- Company: Join Alcumus, a leader in workplace safety and compliance.
- Benefits: Enjoy a competitive salary, generous leave, and health perks.
- Other info: Hybrid role with great career growth and a supportive team.
- Why this job: Make a real difference in workplace safety while developing your skills.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24800 - 24800 £ per year.
Alcumus is hiring a full-time Customer Service Support Officer (internally titled Technical Support Officer) to join its Audit Services team in Cardiff. This hybrid role blends customer service and compliance support, offering a chance to contribute to safer workplaces through Alcumus’ SafeContractor accreditation platform.
Key Details
- Location: Cardiff, Wales (Hybrid: 3 days/week on-site)
- Salary: £24,800 per annum
- Contract Type: Permanent, Full-Time
- Department: Operations
- Reporting To: Technical Team Manager
Responsibilities
- Conduct pre-audit checks on customer documentation
- Identify missing information and provide feedback to customers
- Guide customers on improvements needed to pass audits
- Offer health and safety advice (training provided)
- Ensure documentation meets standards before full audit
- Maintain consistent quality and compliance processes
- Communicate via phone and email to support customer queries
Candidate Profile
Essential Skills
- Strong customer service and administrative experience
- Excellent attention to detail and written English
- Confident handling enquiries via phone and email
- Ability to identify discrepancies and apply quality standards
- Team-oriented mindset with collaborative approach
Desirable
- Interest or experience in health and safety or compliance (not required)
Benefits
Personal Health & Wellbeing
- Enhanced parental leave
- Generous annual leave
- Healthcare plan
- Annual Giving Day
- Cycle-to-work scheme
Future Planning
- Pension scheme with employer contributions
- Life assurance (3x base salary)
- Rewards program with discounts and cashback
- LinkedIn Learning license for development
Application Process
- Response within 15 working days
- Interview stages:
- Discovery call with recruiter
- First interview via Microsoft Teams
- Final interview (likely face‑to‑face) with stakeholders
Adjustments available to support candidates during the process.
Diversity & Inclusion
Alcumus is an equal opportunity employer committed to building a diverse and inclusive workplace. All applicants are welcome, and transferable skills are valued even if not all criteria are met.
How to Apply
Click here to apply via Alcumus’ careers portal. Early applications are encouraged due to high interest.
Customer Service Support Officer – £24,800/year in Cardiff employer: School Result
Alcumus is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive hybrid work environment in Cardiff. With benefits like enhanced parental leave, a comprehensive healthcare plan, and access to LinkedIn Learning for continuous development, employees are empowered to thrive both personally and professionally. The company's commitment to diversity and inclusion ensures a welcoming atmosphere where every team member can contribute meaningfully to creating safer workplaces.
