At a Glance
- Tasks: Respond to emergency calls and provide vital support to vulnerable individuals.
- Company: Join Midianet, a compassionate provider of emergency response services.
- Benefits: Earn £20,483.84 per year with flexible shifts and a supportive team.
- Other info: Enjoy a rewarding career path with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in call centres and strong communication skills are essential.
The predicted salary is between 20483 - 20483 £ per year.
Company Overview
Midianet is a trusted provider of emergency response services, offering top-tier support to sheltered housing residents and individuals living independently across the UK. With a reputation for excellence and compassion, the company delivers life‑saving assistance through its remote call centre operations. Reed Birmingham has been retained to recruit over 20 Call Centre Advisors for this expanding team.
Location: Remote (UK‑based only)
Salary and Hours
- Salary: £20,483.84 per year
- Hours: 32 hours per week
- Job Type: Full‑time, permanent
- Shifts: Early and late shifts available
- Weekend work required fortnightly
- Bank holidays may be required (with hours given back in lieu)
Job Summary
As a Call Centre Advisor, you will serve as the first point of contact for emergency alarm calls. Your role is vital in supporting vulnerable individuals, ensuring their safety and wellbeing through timely and empathetic responses. You’ll handle a high volume of varied calls, working with customers, care home managers, emergency services, and other stakeholders. This position is ideal for someone with strong communication skills, a calm and patient demeanor, and a genuine desire to help others. You’ll be part of a supportive team that values professionalism, empathy, and collaboration.
Key Responsibilities
- Respond promptly to emergency alarm calls, ensuring swift and efficient action
- Support sheltered housing residents and individuals living independently
- Deliver exceptional customer service with empathy and professionalism
- Manage challenging conversations with tact and control
- Maintain confidentiality and uphold professional standards in every interaction
- Collaborate with team members to ensure consistent service delivery
- Accurately record call details and follow established procedures
- Use initiative to resolve issues and elevate when necessary
Required Skills and Qualifications
- Experience in a call centre role handling high volumes of incoming calls
- Background in Local Authorities, Emergency Services, retail call centres, or British Telecom control centres is highly desirable
- Ability to follow detailed and sometimes lengthy processes
- Solid general education
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail and accurate data entry skills
- Excellent spoken and written communication skills
- Ability to remain calm, patient, and tactful under pressure
- Organised, reliable, and detail‑oriented
- Proactive problem‑solver with initiative
Shift Information
- Early and late shifts available
- Weekend shifts required every other week
- Some bank holiday coverage required (with time off in lieu)
Why Join Midianet?
Midianet offers a rewarding career path for individuals who want to make a difference. You’ll be part of a company that provides essential services to vulnerable communities, backed by a team that values empathy, professionalism, and teamwork. This role offers the chance to save lives, support those in need, and grow within a meaningful and impactful organisation.
How to Apply
To apply for this opportunity, click here to submit your application. Be sure to include a tailored CV that highlights your experience in customer service, call centre operations, and emergency response.
Fully Remote Call Centre Advisor – Midianet | UK-Based in Birmingham employer: School Result
Midianet is an exceptional employer that prioritises the wellbeing of both its employees and the vulnerable communities they serve. With a fully remote working model, you can enjoy a flexible work-life balance while being part of a compassionate team dedicated to making a real difference. The company fosters a supportive culture that encourages professional growth and offers meaningful opportunities to contribute to life-saving services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Fully Remote Call Centre Advisor – Midianet | UK-Based in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at School Result. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like School Result before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fully Remote Call Centre Advisor – Midianet | UK-Based in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to School Result:Your cover letter is your chance to shine! Tell us why you want to work at School Result specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at School Result!
How to prepare for a job interview at School Result
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
