At a Glance
- Tasks: Support customer enquiries and manage feedback to enhance service quality.
- Company: Join Platform Housing Group, a leader in customer service excellence.
- Benefits: Earn up to £27,522/year with flexible remote work and comprehensive training.
- Other info: Enjoy a collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer satisfaction while working in a supportive team.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27522 - 27522 £ per year.
Platform Housing Group is expanding its Customer Experience Team and hiring three Customer Experience Assistants: one permanent role and two 12‑month fixed‑term contracts. This remote role offers up to £27,522/year, with occasional travel to offices for meetings. The successful candidate will support complaints, compliments, comments, compensation requests, and enquiries from councillors and MPs, ensuring cases are handled efficiently and service improvements are identified.
Key Responsibilities
- Manage complaints, compliments, comments, and escalations
- Coordinate councillor and MP enquiries
- Support investigations and track case progress to meet deadlines
- Monitor customer feedback channels and issue acknowledgements
- Conduct dissatisfaction follow‑ups and closure surveys
- Maintain accurate records, filing, scanning, and minute taking
- Use customer insight data to support service improvements
- Champion customer engagement across the organisation
- Adhere to financial regulations and ensure value for money
- Build effective relationships with customers, colleagues, and external partners
- Support digital processes and contribute to policy/procedure reviews
Candidate Requirements
- Experience supporting customers with complex or sensitive issues
- Strong organisational skills and ability to prioritise
- Clear and professional communication skills
- Empathetic, impartial, and customer‑focused approach
- Confident using Microsoft Word and Excel
- Full driving licence and access to own vehicle
- Ability to travel between offices and work flexibly
- GCSEs in Maths and English (A–C)
Competitive salary (up to £27,522/year) and a flexible, agile working environment. Comprehensive training and development, family‑friendly policies, business mileage reimbursement, and a supportive, inclusive team culture valuing collaboration and innovation.
About Platform Housing Group
Platform Housing Group is committed to delivering exceptional customer service and driving continuous improvement. Employees benefit from a supportive, inclusive environment with opportunities for growth, collaboration, and innovation, helping to make a real impact on customer satisfaction and organisational success.
Application Process
How to Apply: Submit your CV via Platform Housing Group’s careers portal. Highlight your experience in customer service and case management. Shortlisted candidates will be invited to interviews during the week commencing 13th April 2026 at Birmingham Business Park.
Customer Experience Assistant – Platform Housing Group | Remote (UK) in Birmingham employer: School Result
Platform Housing Group is an excellent employer, offering a flexible and supportive remote working environment that prioritises employee well-being and professional growth. With a commitment to exceptional customer service, employees enjoy comprehensive training, family-friendly policies, and the opportunity to make a meaningful impact within a collaborative team culture. The role of Customer Experience Assistant not only provides competitive pay but also fosters innovation and continuous improvement, making it a rewarding place to work.
