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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering exceptional client service and operational excellence.
- Company: Join Weightmans, an award-winning law firm recognised as a top employer.
- Benefits: Enjoy competitive pay, professional development, and a supportive work culture.
- Why this job: Make a real impact by mentoring a high-performing team and driving success.
- Qualifications: Experience in team management within professional services is essential.
- Other info: Be part of a collaborative environment with opportunities for growth and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
About your new role
We are currently recruiting for a Team Manager within Casualty Fraud in Claims who will be responsible for Operational Excellence and performance of their team.
Accountabilities
- See the Possibility for Clients
- Drive performance against targets, KPIs, SLAs and SOPs to deliver operational excellence and financial performance for clients.
- Ensure excellent quality of service for clients.
- Develop a high performing team culture with low attrition, high engagement and a deep understanding of delivering a great customer journey.
- Performance management, coaching and mentoring to get the best out of our people to ensure individual/ collective targets are met.
- Manage capacity, recruitment and throughput of work for profit.
- Ensure completion of progressive monthly 121s to drive great performance and outcomes.
- Undertaking and if necessary leading on strategic project work that drives operational excellence, process improvement and compliance.
- Drive a culture which prioritises the physical and mental wellbeing of the team members.
- Mentor and develop team members for progression.
- Undertake all of the required CPD and allocate time for self-development and development of others.
- Active participation as a team member.
- Actively assess the impact of their workload demands on their physical and mental wellbeing.
Focus
Primarily a management role with ancillary case work as required. The key focus of the role is managing the team, its performance and delivering excellent results for Clients. Operational excellence for clients – managing for profit whilst delivering the KPIs and quality standards demanded by clients. Performance management of team members to deliver targets/objectives. Process improvement and change management to ensure the successful implementation and widespread acceptance of the Claims Excellence project. Working collaboratively across all levels of the Firm to achieve the above accountabilities.
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.
About You
You will ideally have previous experience and a genuine and demonstrable interest in the above area of work. We also require you to have/be:
- Proven track record of managing a team within professional services is considered essential.
- No other substantial role; the management of the team, its performance and its delivery for client(s) and the business is the key focus.
- Technically able across a sufficiently wide area to demonstrate an ability to work without significant supervision and / or to have developed a particular strength and reputation in their work area.
If you meet our criteria and think this is a job where you could bring enthusiasm and an eagerness to learn, then we look forward to receiving your application.
Why work for us
Come and join our award‑winning organisation and team. Weightmans has been recognised as a leading employer for the 19th consecutive year at Britains Top Employers awards 2026, and ranking top 10 in the list, the firm has also secured top positions in Chambers UK. Embark on this journey with Weightmans towards becoming one of the Top 30 UK Law firms.
Why work for us? Take a look: Work for Weightmans: voted a top employer | Weightmans. This link contains information regarding Culture, Benefits, D&I, Recruitment Agency PSL/Non PSL and Eligibility to work in the UK information. Work for a firm where people matter work for Weightmans.
Claims Team Manager in Liverpool employer: School of Creative Thinking
Contact Detail:
School of Creative Thinking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Claims Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the perfect fit for the team and how you can drive operational excellence.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and performance improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning team at Weightmans.
We think you need these skills to ace Claims Team Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and driving performance. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved team performance or client satisfaction in previous roles. We love seeing quantifiable results!
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. A bit of authenticity can make your application stand out in a sea of formal submissions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at School of Creative Thinking
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've driven performance in your previous roles and how you can apply that experience to ensure operational excellence for clients.
✨Showcase Your Leadership Style
Prepare examples of how you've developed high-performing teams in the past. Think about specific instances where you've mentored team members or improved engagement. This will demonstrate your ability to foster a positive team culture and manage performance effectively.
✨Emphasise Process Improvement
Be ready to talk about any strategic projects you've led that focused on process improvement. Highlight your experience with change management and how you've successfully implemented new processes to enhance operational efficiency.
✨Prioritise Wellbeing
Discuss how you’ve supported the physical and mental wellbeing of your team in previous roles. Share strategies you've used to manage workload demands and promote a healthy work-life balance, as this aligns with the firm's commitment to employee wellbeing.