Hub Assistant in Bangor

Make a difference to the student experience at Bangor University. We are looking for an enthusiastic and organised Administrator to join our Hub Administration team on a permanent, full‑time basis. This is a fantastic opportunity to be part of a supportive, student‑focused environment where your contribution will help shape a positive experience for all students at Bangor.

As a Hub Assistant you will provide vital administrative support across a range of activities, especially contributing to the delivery of services in the Hub, dealing with student queries efficiently and professionally, and helping to ensure that every student receives clear, timely, and friendly support.

We’re looking for someone who has excellent organisational skills and attention to detail, who would enjoy working as part of a team providing high‑quality customer service and who is comfortable handling routine administrative tasks and can communicate clearly and effectively with a wide range of people. Previous experience of dealing with queries and providing information to students and academic staff is preferred. Candidates should be educated to a minimum of 5 GCSEs at grades A*‑C (incl. English and Maths) or NVQ level 2 in a relevant subject area. The successful candidate will be expected to commence in February 2026. The ability to communicate in Welsh is essential for this post.

Applications will also be considered for a part‑time or job share basis. Applications will only be accepted via our online recruitment website, jobs.bangor.ac.uk. In cases of access issues due to disability, paper application forms are available by telephoning 01248 383865. Informal enquiries can be made by contacting: Claire Walton, Senior Officer: Hub, email c.walton@bangor.ac.uk Tel: 01248 388509.

Committed to Equal Opportunities.

Overview: The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas: Registry, Student Life and Campus Services. These services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high‑quality environment in which students can thrive.

Purpose of the Job: The Hub Assistant works as part of a team, ensuring effective scheduling, service delivery and operational support across Helpdesk functions, ID card production and selected library services such as click‑and‑collect. The post holder will foster a supportive and collaborative team environment, provide guidance on moderately complex issues, and contribute actively to service improvement and student experience enhancement.

Main Duties and Responsibilities:

• Facilitate first‑tier support to staff and students by using the University’s Helpdesk platforms to log, triage and resolve a wide variety of enquiries, escalating complex cases where necessary.
• Support the operation and promotion of the University’s click‑and‑collect library service and related patron transactions, working in close coordination with Library Collections colleagues.
• Assist with the production and issuing of student ID cards, including during peak registration and enrolment periods.
• Any other duties appropriate to the grade, as requested by line management.

Service Delivery:

• Provide efficient administration for processes, events or services within an assigned area of work.
• Manage and maintain accurate records and databases, and coordinate the delivery of operational tasks such as scheduling, correspondence and document preparation to ensure smooth service delivery.

Communication, Stakeholder Engagement & Events:

• Create and distribute clear and engaging communication materials to promote services, events or updates.
• Organise and deliver events, workshops or sessions for students and staff (e.g., careers fairs, employability workshops).
• Liaise with internal and external stakeholders to ensure successful event planning, promotion and execution.

Data Management, Reporting and Casework:

• Collect, input and analyse data related to the role’s focus, monitoring and responding to issues, maintaining confidentiality and escalating as necessary.
• Handle routine and complex cases following predetermined procedures in a timely and professional manner, providing appropriate resolutions or escalating when required.

Process Improvement and Innovation:

• Contribute to the development and refinement of resources, processes and systems within the assigned area.
• Collaborate across departments to provide flexible and proactive support for university‑wide events and initiatives, ensuring smooth delivery and a consistent experience for participants.

Collaboration and Teamwork:

• Provide flexible and proactive support for university‑wide events and initiatives when required.
• Offer cross‑functional assistance within the Directorate by covering staff absences or stepping in during periods of high demand.
• Build and maintain relationships with internal teams, academic departments, professional services and external partners.
• Represent the team or service area in meetings, working groups or at external events.

Compliance and Professional Development:

• Provide administrative support for audits, reviews or other compliance‑related activities, ensuring proper documentation and accurate record‑keeping.

Other Duties and Responsibilities:

• Participate in performance review and developmental activities, including attending training sessions, team meetings or workshops.
• Comply with the University equal opportunities policies, Dignity at Work and Study policy and the University’s Welsh Language Policy and Welsh Language Standards.
• Exercise a general and legal duty of care regarding health, safety and wellbeing, and comply with all applicable health and safety policies.
• Comply with relevant legal and financial policies and institutional procedures and be aware of the legal requirements of the post.

Person Specification:

• Essential: Minimum of 5 GCSEs at grades A*‑C (incl. English and Maths) or NVQ level 2 in a relevant subject area.
• Desirable: Further training or qualification in administration, customer service or related area; NVQ level 3 in a relevant subject area; ECDL Certificate.

• Essential: Experience of working in a student‑facing or customer‑service environment; experience in handling a range of queries and applying policy and procedure consistently.
• Desirable: Experience of using large institutional systems (e.g. student records, helpdesk); experience of dealing with queries and providing information to students and academic staff; understanding of data protection, confidentiality and appropriate handling of sensitive information.

• Essential: Excellent organisational and time‑management skills; ability to manage conflicting priorities; ability to interpret and apply procedures to resolve moderately complex issues; strong interpersonal skills; competent user of standard IT applications (e.g. Microsoft Office).
• Other: Ability to speak Welsh confidently and to perform certain written tasks in Welsh.

Additional Information:

• Closing date: 25‑01‑2026

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally. All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. We are proud to be a Disability Confident employer and a member of Advance HE’s Athena SWAN Gender Equality charter with a Silver award.