Admissions Support Officer in Bangor

Job Number: BU04049

School/Department: Marketing, Communications and Recruitment

Grade: 5

Salary: £26,942 – £29,959 per annum (Grade 5)

Contract: Permanent, full-time

Reports to: Senior Admissions Officer

Location: Bangor campus (option to work remotely within the UK)

Expected to start: As soon as possible

Applications considered for part-time or job share.

Role Overview

The post-holder will undertake day‑to‑day operational admission processing of UK applications and decision making, handle enquiries from potential students via email, telephone and digital platforms, support the organisation of interviews for selected courses, and represent the admissions team at on‑campus events. The role may involve some evening and weekend work.

Purpose of the Job

Assist in the day‑to‑day running of the admissions team function, communicate with potential students, liaise with internal professional services and academics, and support the coordination of interviews. Report to a Senior Admissions Officer within the Department of UK Recruitment and Admissions.

Main Duties and Responsibilities

• Provide effective admissions‑related clerical support within the UK Admissions department.
• Assist with the organisation and day‑to‑day operation of administrative processes and procedures.
• Support the organising and coordinating of interviews for selected courses.
• Communicate effectively with staff and prospective students; maintain working relationships with colleagues and external bodies.
• Deal with incoming enquiries from applicants and prospective applicants and give information, advice or guidance where appropriate.
• Deal with incoming correspondence on a daily basis and process accordingly.
• Type letters, reports and documents using word processing facilities for communicating with potential students.
• Maintain the digital filing system of potential students’ documents and ensure application‑related information is available when required.
• Maintain and update local systems and/or spreadsheets as requested by staff or line manager.
• Provide cross‑section support on events and activities in relation to UK recruitment, including attending Open Days and Applicant Days; this may involve working evenings and weekends.

Other Duties and Responsibilities

• Participate in performance review and developmental activities.
• Comply with University equal opportunities policies, Dignity at Work, Study Policy, Welsh Language Policy and Welsh Language Standards.
• Have a general and legal duty of care in relation to health, safety and wellbeing; take reasonable steps to ensure a safe working environment.
• Comply with relevant health and safety policies, procedures and risk assessments.
• Comply with relevant legal and financial policies and procedures and be aware of responsibilities in terms of the legal requirements of the post.
• Organise meetings, book rooms and provide minute‑taking as appropriate.

Person Specification

Qualifications/Training

Essential

• 2 AS Levels or 1 A Level or equivalent
• ECDL Certificate

Desirable

• NVQ Level 4 in a relevant subject area

Experience and Knowledge

Essential

• Previous experience of working in an administrative capacity.
• Understanding of current issues surrounding undergraduate and postgraduate students, especially funding and recruitment.
• Experience of supervising teams of staff (ideally student/casual staff).
• Experience of working within a student or customer‑focused service delivery environment.

Desirable

• Prior experience in admissions or administrative roles within the UK education sector (FE/HE/schools).
• Understanding of the University and academic environment.
• Experience of recruiting and training staff.
• Experience of organising meetings, managing room bookings and minute taking.

Skills and Abilities

Essential

• Excellent organisational and administrative skills, attentive to detail, systematic and methodical approach, yet flexible and adaptable.
• Excellent communication skills – verbal, non‑verbal and written, with the ability to communicate effectively across a wide range of audiences and present to pupils at school/college level.
• Ability to think creatively and problem solve.
• Ability to work on own initiative and build and maintain relationships across disciplines.
• Excellent interpersonal skills with the ability to deal with sensitive issues.
• Strong organisational and IT literacy (including Microsoft Office, particularly Excel).
• Ability to work evenings and weekends.

Desirable

• Ability to liaise, establish and maintain positive links with external agencies and providers.
• Awareness of safeguarding issues.

Other

Desirable

• The ability to communicate in Welsh is desirable; if not spoken/written, opportunities to learn will be provided.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. All applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.

The University has recently achieved a Race Equality Charter Bronze award reflecting our commitment to building an inclusive and equitable society for Black, Asian and minoritised ethnic staff.

We are proud to be a Disability Confident employer.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. Applicants will be required to confirm eligibility to work in the UK; if absent, visa options will be discussed.

Applicants on the University's Redeployment Register with a reasonable skills match to the post specification will be given prior consideration.