Accommodation Officer in Bangor

Applications are invited for a permanent full‑time post, working as part of the Accommodation Services Team in the Student & Academic Services department. The successful candidate will be educated to 2 AS Levels or 1 A Level or NVQ Level 4 in a relevant subject area. You will have proven people management experience, be customer‑focused, and embrace change. You will lead and develop your team to react positively and effectively, building collaborative relationships with colleagues, customers, and stakeholders. Experience of operational financial processes within a service environment, preferably within a residential setting, is required. The ability to communicate in Welsh is essential for this post. This role will be located on campus at Bangor, with options for remote work to support work‑life balance. Applications will also be considered for part‑time or job share basis.

The Accommodation Services department provides students with the best experience in their living accommodation, ensuring safety and support while promoting participation in a responsible communal society. The department currently supports approximately 2,500 students living in 38 buildings across two purpose‑built villages. The successful candidate will join an enthusiastic team and contribute proactively to the ethos of the department. The standard working week will be on an as and when required basis, working 5 days out of 7, although the standard working days will be Monday – Friday 8.45am – 5.00pm.

Purpose of the Job

We are seeking an experienced manager to be responsible for the leadership and day‑to‑day management of the Accommodation Team within Accommodation Services, ensuring that the highest possible standards of customer service and care are maintained across the full accommodation cycle (applications, allocations, arrivals, room moves, and departures).

Main Duties and Responsibilities

• Manage and coordinate the work of the Accommodation Services Assistants and the Accommodation Services Administrator, ensuring effective delivery of all reception duties and year‑round application processing.
• Lead on the induction, training, and ongoing development of team members, ensuring consistent standards of performance.
• Set clear objectives, delegate tasks appropriately, and motivate staff to deliver a high‑quality service.
• Conduct regular one‑to‑one meetings, facilitate monthly team meetings, and carry out Performance Development Reviews.
• Communicate detailed and complex information to staff and determine effective methods for conveying guidance and procedural updates.
• Maintain a thorough knowledge of the University’s Banner student records system as it relates to Halls of Residence.
• Carry out routine configuration tasks in the Kinetics system to support daily operations.
• Ensure Kinetics contains accurate and up‑to‑date information to support the allocation of varied student cohorts and accommodation pathways.
• Understand, use, and communicate specialist system information, including KxStudent and Kinetics Web configuration.
• Use established analytical methods to produce operational reports.
• Follow established procedures and protocols to ensure compliance with University Financial Regulations and Quality Assurance standards.
• Coordinate daily workflow to ensure the accommodation cycle runs smoothly.
• Manage the operational aspects of student arrivals, departures, room changes, and movements throughout the year.
• Support the Accommodation Services Manager to develop and refine systems and processes that improve student allocations and service delivery.
• Provide day‑to‑day support to students, including one‑to‑one meetings where required and responding to welfare‑related concerns with sensitivity and discretion.
• Work with the Corporate Communications team to update CRM email content and schedules that support the accommodation cycle.
• Ensure accommodation web pages are regularly reviewed and kept accurate and up to date.
• Administer and maintain the bi‑annual student accommodation surveys, updating content as required.
• Coordinate communication and liaison with University departments on all matters relating to student residences.

Other Duties and Responsibilities

The post holder will be expected to participate in performance review and developmental activities. The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy, and the University’s Welsh Language Policy. The post holder has a general and legal duty of care in relation to health, safety, and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment. The post holder must comply with relevant legal and financial policies and procedures.

Person Specification

Qualifications and Training (Essential)

• 2 AS Levels or 1 A Level or NVQ Level 4 (or equivalent) in a relevant subject area.

Experience (Essential)

• Experience in a customer‑facing environment, ideally within higher education, housing, or a service‑led setting.
• Experience managing a team.
• Experience using administrative or record‑management systems.

Skills and Abilities (Essential)

• Strong organisational skills with the ability to coordinate multiple tasks and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and use initiative.

Other (Essential)

• Commitment to providing excellent customer service.
• A proactive, flexible, and professional approach to work.
• The ability to speak Welsh fluently is essential for this post.

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment.