Assessment and Data Clerical Officer (2 posts)

Overview

Applications are invited for two permanent, full-time Administrative positions within the North Wales Medical School. These roles support the Medicine and Pharmacy programmes, with a primary focus on assessments including clinical practice examinations and written assessments. The role requires flexibility to contribute to other areas of programme delivery as needed.

Location: on campus at Bangor. Applications to carry out this role on a part-time or job share basis will be considered.

Salary: £24,344 – £26,338 p.a. (Grade 4). Contract: Permanent. Closing date: 16 October 2025. Reporting to: Assessment and Data Officer.

Applications are invited via the online recruitment website. Paper applications are available on request by telephone if access issues occur due to disability.

Responsibilities

• Provide essential administrative support across a range of areas, with a primary focus on assessments (including clinical practice examinations and written assessments).
• Support the organisation of written and clinical exams: booking venues, coordinating staff and examiners, patients/actors, and written question bank support.
• Provide in-person support for scheduled assessments.
• Assist with generation of marks, recording marks, and production of feedback to students.
• Process high-volume transactions and follow defined procedures related to examinations and assessments, prioritising and meeting deadlines.
• Contribute to the development and adherence to service standards.
• Respond to information requests from students and internal/external customers in person, by phone, or by email, escalating where necessary.
• Maintain electronic information systems including databases, virtual learning environments and handbooks.
• Organise meetings, draft agendas, prepare papers, take minutes, and circulate as appropriate.
• Collaborate with others to improve established processes and procedures.
• Establish working relationships with key contacts to improve service levels and communication with University Schools/Directorates and external bodies as required.
• Support the administration of the Medicine and Pharmacy programmes as part of the wider team; participate in School events (assessments, graduation, recruitment and admissions events) which may include working outside normal hours.

Qualifications

• Educated to GCSE level or NVQ level II in a relevant subject, or equivalent experience.
• Demonstrated accuracy and attention to detail; excellent organisational and administrative skills.
• Ability to communicate effectively in Welsh (verbal and written) is essential for this role.

Experience and Knowledge

• Experience of working in an office/administrative environment.
• Experience of handling queries and communicating professionally with a wide range of people.
• Understanding of processes, procedures and standards.
• Experience of organising meetings and taking minutes.
• Ability to maintain confidentiality and understand GDPR requirements.
• Recognises when to involve others and understands the needs of a culturally diverse staff and student body.

Desirable

• Experience of planning and organising events.
• Experience of data entry and record keeping.
• Basic understanding of academic regulations and procedures.

Skills and Abilities

• Proficient in Microsoft Office applications (Word, Excel, Teams, etc.).
• Accurate data entry and attention to detail.
• Excellent organisational skills and ability to manage a varied and time-critical workload.
• Good communication and interpersonal skills, with ability to communicate effectively both verbally and in writing.
• Ability to work with policy, procedures and service standards; proactive in identifying improvements.
• Welsh language ability to write emails in Welsh to various audiences is essential.

Other Information

• Commitment to equality, diversity and inclusive working environment; adherence to Welsh language policy and standards.
• All offers subject to eligibility to work in the UK and satisfactory references.
• Right to work in the UK will be discussed at offer stage; visa requirements may apply as per government guidance.
• Applicants on the Redeployment Register with reasonable skills match will be given prior consideration.