At a Glance
- Tasks: Deliver a warm and efficient reception experience while managing enquiries and supporting the team.
- Company: Join one of the UK's fastest growing education providers focused on student success.
- Benefits: Salary up to £25,000, generous leave, pension scheme, and retail discounts.
- Other info: Great career development opportunities and a chance to be part of a dynamic team.
- Why this job: Be the first point of contact and make a positive impact in a supportive environment.
- Qualifications: Excellent communication skills, customer service experience, and basic computer skills.
The predicted salary is between 25000 - 25000 £ per year.
- Description
- About School of Coding & AI
School of Coding & AI is one of the UK’s fastest growing education providers, delivering high quality, career focused programmes across Business, Coding, Computer Science & AI, STEM, Health and Social Care.
We work with schools and universities to provide education that leads to real outcomes. Our focus is simple, student first, always.
We are a growing, ambitious organisation, building our team and looking for proactive, collaborative individuals who are comfortable working in a fast paced environment where new ideas are encouraged.
About the role
We are seeking a confident, professional Receptionist to deliver a welcoming, efficient and well organised front of house services.
You will act as the first point of contact for visitors, callers and internal colleagues, ensuring every interaction reflects our commitment to excellent customer care and smooth operational support.
- What you’ll be doing
- Provide a warm, professional and efficient reception experience, ensuring all visitors and callers feel welcomed and supported.
- Acting as the first point of contact for enquiries, handling all interactions promptly, courteously and with a strong focus on customer satisfaction.
- Maintaining the reception area, processes and systems to ensure they run smoothly, safely and in line with organisational expectations.
- Managing incoming enquiries, signposting accurately, and ensuring information is recorded, passed on or escalated appropriately.
- Carrying out a range of administrative tasks that support the wider organisation, including documentation, bookings, scheduling and coordination tasks.
- Supporting internal teams by ensuring messages, enquiries and requests are handled accurately and efficiently.
- Responding to unexpected situations calmly and proactively, ensuring issues are resolved or escalated appropriately.
- Ensuring reception practices meet organisational policies, safeguarding expectations, confidentiality requirements and health and safety standards.
Requirements
What we’re looking for
Essential
- Excellent verbal and written communication skills.
- Friendly, professional, and approachable manner.
- Strong customer service skills.
- Good telephone etiquette.
- Organised and able to manage multiple tasks.
- Reliable, punctual, and dependable.
- Basic computer skills (Microsoft Office, email, data entry)
- Attention to detail and accuracy.
- Ability to remain calm under pressure.
- Good time management and priortisation skills.
- Ability to maintain confidentiality.
- Team work and interpersonal skills.
Desirable
- Previous experience in a receptionist or customer service role.
- Knowledge of appointment booking systems or office management software.
- Knowledge of the education industry.
- Flexible and adaptable to changing workloads.
- Positive attitude and willingness to learn.
- Basic knowledge of health and safety procedures.
- Why join us
This is a fantastic opportunity to play a key role in creating a positive first impression and supporting the smooth running of the organisation.
You’ll be part of a supportive team where your professionalism, initiative and commitment to excellent service will be genuinely valued.
Benefits
- Salary up to £25,000
- Generous annual leave entitlement
- Pension Scheme
- Employee Assistance Programme
- Strong CPD and development opportunities
- Company and social events
- Retail discounts through Bright Exchange
Receptionist in Birmingham employer: School of Coding
The School of Coding in Birmingham is an exceptional employer, offering a dynamic and inclusive work culture where HR professionals can truly make an impact. With competitive benefits such as generous annual leave and flexible hybrid working options, employees are empowered to thrive both personally and professionally. This role not only allows for the development of innovative HR strategies but also fosters a supportive environment that prioritises employee engagement and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at School of Coding. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like School of Coding before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to School of Coding:Your cover letter is your chance to shine! Tell us why you want to work at School of Coding specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at School of Coding!
How to prepare for a job interview at School of Coding
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
