At a Glance
- Tasks: Provide hands-on IT support, manage hardware, and troubleshoot tech issues.
- Company: Join a growing education provider focused on Coding and AI.
- Benefits: Competitive salary, generous leave, pension scheme, and retail discounts.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Make a real impact by keeping staff and students connected and secure.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 28000 - 32000 £ per year.
About School of Coding & AI
School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical to keeping staff and students productive, connected and secure.
About the role
We are looking for a hands-on and dependable IT Support Officer to take ownership of day-to-day hardware support across the organisation. This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up-to-date technology. This is a practical role for someone who enjoys solving problems, staying organised and being the go-to person for IT support across the business.
What you'll be doing
- Set up, configure and deploy laptops and other IT equipment for new starters and existing staff
- Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues
- Troubleshoot laptop, printer, connectivity, peripheral and account related issues
- Ensure staff and student devices are kept up to date with required software, patches and security updates
- Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability
- Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery
- Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned
- Escalate more complex issues where needed and work with third party suppliers or support partners to resolution
- Support the maintenance of Google Suite or similar business systems, including password resets, user setup and access support
- Assist with maintaining basic IT security standards across devices and users
- Help ensure IT support processes are organised, documented and followed consistently
- Provide responsive, user-friendly support to staff with varying levels of technical confidence
Requirements
What we're looking for
You are practical, organised and comfortable dealing with a high volume of day-to-day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.
Essential
- Previous experience in an IT support role, including 1st and 2nd line support
- Experience setting up and managing laptops and other user hardware at scale
- Experience managing IT stock, asset registers or equipment allocation
- Good working knowledge of Windows laptops and common business software
- Experience supporting Microsoft 365 and G-Suite, user accounts and access issues
- Confidence troubleshooting hardware, software and basic networking issues
- Strong organisational skills with the ability to manage competing priorities
- Clear communication skills and a helpful, service-led approach
Desirable
- Experience supporting both staff and student or end user environments
- Experience with Active Directory, Entra ID or similar user administration tools
- Knowledge of patch management, software deployment and endpoint security best practice
- Familiarity with ticketing systems and IT documentation processes
- CompTIA A+, Network+ or similar IT qualification
- Degree, diploma or relevant technical certification in IT, Computing or a related field
Why join us
- A broad, hands-on IT role with real ownership
- Opportunity to shape and improve IT support processes as the organisation grows
- Varied work across hardware, support, software updates and stock management
- Supportive team environment with room to develop
Benefits
- Salary of £28,000 to £32,000 per year, depending on experience
- Generous annual leave entitlement
- Pension scheme
- Employee Assistance Programme
- Company events
- Retail discounts through Bright Exchange
IT Support in Birmingham employer: School of Coding
The School of Coding in Birmingham is an exceptional employer, offering a dynamic and inclusive work culture where HR professionals can truly make an impact. With competitive benefits such as generous annual leave and flexible hybrid working options, employees are empowered to thrive both personally and professionally. This role not only allows for the development of innovative HR strategies but also fosters a supportive environment that prioritises employee engagement and growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what School of Coding values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges School of Coding might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at School of Coding!
✨Direct Apply to School of Coding
Let's not forget to apply directly through the School of Coding website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at School of Coding.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at School of Coding. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at School of Coding
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
