At a Glance
- Tasks: Lead and develop student wellbeing support for a diverse Higher Education community.
- Company: Join the School of Coding & AI, a fast-growing education provider.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Other info: Be part of a vibrant team focused on inclusion and student success.
- Why this job: Make a real impact on student wellbeing and create supportive pathways.
- Qualifications: Experience in student wellbeing, safeguarding, and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
School of Coding & AI is looking for a Head of Student Wellbeing to lead and develop wellbeing provision across our growing Higher Education student community.
About the Role
The Head of Student Wellbeing will provide strategic and operational leadership for student wellbeing across SoCAI’s Higher Education provision. This is a key role focused on ensuring students can access timely, appropriate and professional support when personal, emotional, welfare or wellbeing related issues affect their ability to engage with their studies. The postholder will lead the development of wellbeing provision, strengthen referral pathways, oversee case management standards, support safeguarding escalation and work closely with academic and professional services teams to ensure students receive joined up support. This is not a clinical counselling role. The focus is on leadership, early intervention, risk identification, service coordination, safeguarding awareness, student engagement and the development of clear, robust wellbeing processes. The successful candidate will play an important role in shaping a safe, inclusive and supportive student environment, ensuring SoCAI’s approach to wellbeing is professional, compliant and fit for a growing Higher Education provider.
What You’ll Be Doing
- Lead the student wellbeing function, ensuring students receive timely, appropriate and professional support.
- Develop and embed clear wellbeing processes, referral pathways and case management standards.
- Oversee complex or sensitive student wellbeing cases, ensuring risks are identified, managed and escalated appropriately.
- Work closely with safeguarding leads to ensure welfare, safeguarding and risk concerns are handled in line with SoCAI procedures.
- Maintain oversight of confidential student records, ensuring accurate case notes, follow up actions and data protection compliance.
- Build strong working relationships with academic teams, student support colleagues and professional services to provide joined up support.
- Identify students who may be disengaging, struggling with attendance or facing barriers to learning, and support early intervention activity.
- Strengthen external referral routes with relevant services, including NHS, crisis support, counselling, housing, finance and community organisations.
- Lead wellbeing initiatives, workshops, awareness campaigns and student resources that promote resilience, belonging and personal safety.
- Provide guidance and training to staff on wellbeing concerns, professional boundaries, referral routes and escalation processes.
- Use student feedback, case trends and wellbeing data to identify service improvements and report key themes to senior leadership.
- Support the ongoing development of wellbeing policies, procedures and support pathways as SoCAI continues to grow.
What We’re Looking For
Essential- Experience leading or coordinating student wellbeing, welfare, pastoral support, safeguarding, advice and guidance, mental health support or student services within an education or related setting.
- Strong understanding of student wellbeing, mental health awareness, safeguarding, risk assessment and the boundaries of non clinical support.
- Experience managing complex or sensitive student, service user or client cases.
- Good knowledge of confidentiality, data protection and when information must be shared due to risk or safeguarding concerns.
- Ability to develop clear processes, referral pathways and case management standards.
- Strong judgement, with the ability to identify risk, prioritise concerns and escalate appropriately.
- Excellent communication skills, including the ability to listen carefully, ask appropriate questions and respond calmly to sensitive issues.
- Experience working collaboratively with academic teams, professional services, safeguarding leads and external support agencies.
- Strong record keeping, organisation and attention to detail.
- A relevant qualification at Level 4 or above in an area such as counselling skills, psychology, education, youth work, social care, health and social care, mental health, safeguarding, advice and guidance, or equivalent relevant experience.
- Degree or equivalent qualification in psychology, counselling, education, youth work, social care, mental health, health and social care, or a related subject.
- Experience working in Higher Education, Further Education or adult learning.
- Experience supporting mature students, international students or students from widening participation backgrounds.
- Safeguarding training and experience working within formal safeguarding procedures.
- Mental Health First Aid training or willingness to complete this.
- Counselling skills, coaching, advice and guidance, or similar support related qualification.
- Experience designing wellbeing workshops, student resources, awareness campaigns or early intervention initiatives.
- Knowledge of external referral routes, including NHS services, crisis support, counselling services, housing, finance and community support.
- Experience producing reports, analysing wellbeing data or identifying service improvement priorities.
About School of Coding & AI
School of Coding & AI is one of the UK’s fastest growing education providers, delivering high quality, career focused programmes across Business, Coding, Computer Science & AI, STEM, Health and Social Care. We work with schools and universities to provide education that leads to real outcomes. Our focus is simple, student first, always.
Why Join Us
- Play a leading role in shaping student wellbeing provision across a growing Higher Education provider.
- Help build clear, professional and scalable support pathways that make a direct difference to students.
- Work in an organisation where student support, safeguarding and engagement are taken seriously.
- Support a diverse student community, including mature learners, international students and students balancing study with wider life responsibilities.
- Be part of an organisation focused on practical impact, inclusion and student success.
Salary from £40,000 to £45,000 depending on experience
28 days annual leave plus 8 days bank holiday
Pension scheme
Employee Assistance Programme
Strong CPD and development opportunities
Company and social events
Retail discounts through Bright Exchange
Head of Student Wellbeing in Birmingham employer: School of Coding Ltd
At the School of Coding & AI, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive environment for our diverse student community. As the Head of Student Wellbeing, you will play a pivotal role in shaping wellbeing initiatives that directly impact students' lives, while benefiting from strong professional development opportunities, a collaborative work culture, and a commitment to safeguarding and student engagement. With competitive salaries, generous leave, and a focus on employee wellbeing, we ensure that our staff are valued and empowered to make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Student Wellbeing in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, especially those involved in student wellbeing. Attend events or webinars where you can meet potential colleagues and share your passion for supporting students.
✨Tip Number 2
Showcase your leadership skills! During interviews, highlight specific examples of how you've led initiatives or teams in previous roles. We want to see how you can bring that experience to SoCAI and make a real impact on student wellbeing.
✨Tip Number 3
Be prepared to discuss case management! Brush up on your knowledge of handling sensitive cases and how you’ve successfully navigated challenges in the past. This will show us you're ready to take on the complexities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about joining our team at SoCAI!
We think you need these skills to ace Head of Student Wellbeing in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Head of Student Wellbeing. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:Since this role is all about leading and developing wellbeing provision, don’t forget to share examples of your leadership experience. Talk about how you've successfully managed teams or initiatives in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at School of Coding Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of the Head of Student Wellbeing role. Familiarise yourself with concepts like safeguarding, risk assessment, and student engagement. This will help you speak confidently about how your experience aligns with the job.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership in previous roles, especially in student wellbeing or related fields. Think about times when you developed processes or led initiatives that improved student support. Be ready to discuss these in detail.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle sensitive situations involving students. Practice articulating your thought process on risk identification and escalation. This shows you can think critically and act appropriately under pressure.
✨Build Connections
Highlight your ability to collaborate with academic teams and external agencies. Share experiences where you successfully built relationships to enhance student support. This is crucial for the role, so make it a focal point in your interview.
