At a Glance
- Tasks: Provide hands-on IT support, manage hardware, and troubleshoot tech issues.
- Company: Join the School of Coding & AI, a growing education provider.
- Benefits: Competitive salary, generous leave, pension scheme, and retail discounts.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Make a real impact by ensuring staff and students have reliable tech.
- Qualifications: Experience in IT support and strong organisational skills required.
The predicted salary is between 28000 - 32000 £ per year.
About School Of Coding & AI
School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical to keeping staff and students productive, connected and secure.
About The Role
We are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation. This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology. This is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.
What You’ll Be Doing
- Set up, configure and deploy laptops and other IT equipment for new starters and existing staff
- Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues
- Troubleshoot laptop, printer, connectivity, peripheral and account related issues
- Ensure staff and student devices are kept up to date with required software, patches and security updates
- Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability
- Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery
- Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned
- Escalate more complex issues where needed and work with third party suppliers or support partners to resolution
- Support the maintenance of Google Suite or similar business systems, including password resets, user setup and access support
- Assist with maintaining basic IT security standards across devices and users
- Help ensure IT support processes are organised, documented and followed consistently
- Provide responsive, user friendly support to staff with varying levels of technical confidence
Requirements
What we’re looking for
You are practical, organised and comfortable dealing with a high volume of day to day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.
Essential
- Previous experience in an IT support role, including 1st and 2nd line support
- Experience setting up and managing laptops and other user hardware at scale
- Experience managing IT stock, asset registers or equipment allocation
- Good working knowledge of Windows laptops and common business software
- Experience supporting Microsoft 365 and G-Suite, user accounts and access issues
- Confidence troubleshooting hardware, software and basic networking issues
- Strong organisational skills with the ability to manage competing priorities
- Clear communication skills and a helpful, service led approach
Desirable
- Experience supporting both staff and student or end user environments
- Experience with Active Directory, Entra ID or similar user administration tools
- Knowledge of patch management, software deployment and endpoint security best practice
- Familiarity with ticketing systems and IT documentation processes
- CompTIA A+, Network+ or similar IT qualification
- Degree, diploma or relevant technical certification in IT, Computing or a related field
Why join us
- A broad, hands on IT role with real ownership
- Opportunity to shape and improve IT support processes as the organisation grows
- Varied work across hardware, support, software updates and stock management
- Supportive team environment with room to develop
Benefits
- Salary of £28,000 to £32,000 per year, depending on experience
- Generous annual leave entitlement
- Pension scheme
- Employee Assistance Programme
- Company events
- Retail discounts through Bright Exchange
IT Officer in Birmingham employer: School of Coding & AI
At the School of Coding & AI, we pride ourselves on being a supportive and dynamic employer that values hands-on IT roles. Our culture fosters growth and innovation, providing employees with opportunities to shape IT support processes while enjoying a generous benefits package, including competitive salaries, annual leave, and employee assistance programmes. Join us in a collaborative environment where your contributions directly impact the productivity and security of our staff and students.
StudySmarter Expert Advice🤫
We think this is how you could land IT Officer in Birmingham
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with potential employers. Don’t be shy; introduce yourself and share your passion for IT support. You never know who might have the perfect job for you!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience with hardware and software will set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT support scenarios and how you’d handle them. Being able to articulate your problem-solving process will show employers that you’re the dependable IT Officer they need.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you on board!
We think you need these skills to ace IT Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience. Focus on your skills in hardware setup, troubleshooting, and managing IT stock, as these are key for the IT Officer role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for IT support and how you can contribute to our team. Mention specific examples of how you've solved problems or improved processes in previous roles.
Show Off Your Technical Skills:Don’t forget to mention your familiarity with Windows laptops, Microsoft 365, and G-Suite. Highlight any experience with ticketing systems or user administration tools, as this will make you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at School of Coding & AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows laptops, Microsoft 365, and G-Suite. Be ready to discuss your experience with hardware setup and troubleshooting, as well as any specific software you've worked with. This will show that you're not just familiar with the tools but can also handle them confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your practical approach and ability to stay organised under pressure, which is key for this role.
✨Communicate Clearly and Confidently
Since you'll be supporting staff with varying levels of tech skills, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and a service-led attitude. This will highlight your ability to connect with users and provide friendly support.
✨Understand the Importance of IT Security
Familiarise yourself with basic IT security standards and practices. Be prepared to discuss how you would ensure devices are kept secure and up to date. Showing that you take IT security seriously will reassure the interviewers that you understand the critical nature of the role.
