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- Tasks: Provide administrative support for Custom Training Solutions at Conestoga College.
- Company: Join the School of Business - Continuing Education at Conestoga College, a leader in innovative training.
- Benefits: Enjoy a mix of remote work and on-campus experience, plus opportunities for professional growth.
- Why this job: Be part of a dynamic team that impacts education and corporate training while developing your skills.
- Qualifications: Requires a two-year diploma and three years of relevant experience; educational background preferred.
- Other info: Contract position until April 2026 with flexible working hours and occasional travel.
The predicted salary is between 30000 - 42000 £ per year.
Support Services Officer, Custom Training Solutions (Contract)
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Support Services Officer, Custom Training Solutions (Contract)
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Position Summary
Support Staff Full-time Appendix D Contract Position (Immediate Need – April 17, 2026)
Under the direction of the Manager, Custom Training Solutions, the Support Services Officer provides complex, time-sensitive administrative support for Custom Training, online and in-person at multiple campuses. The Support Services Officer provides high-quality support to internal and external stakeholders, including corporate clients, faculty, new instructors, consortiums, and program advisory committees (PACs), within the context of training and special projects in Conestoga’s Custom Training Solutions department.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department Monday to Friday, 8:30am to 4:30pm, with two days on-site at the Cambridge campus located at 96 Grand Ave., and three days remote. Travel is required occasionally between campus locations for training deliveries.
Responsibilities
- Provides client management for corporate clients, and instructional support for prospective/current students and faculty on internal academic processes, requirements, services, and associated learning tools (e.g., myConestoga and eConestoga)
- Acts as a first line of support for students and faculty responding to inquiries from status of marks to eligibility for courses and/or programs
- Communicates with faculty and students on schedule changes or logistics as necessary and monitors contracts, outstanding invoices and other documentation
- Uses the student information system (SIS) to upload program cohorts and block-style course delivery sections as required
- Responds to employer and student enquiries, including concerns and program and course delivery statuses
- Coordinates training start-up and organizes logistical support for program, course and workshop delivery, ensuring delivery schedules meet client, faculty and student needs
- Contacts potential faculty members to coordinate interview schedules for recruitment and hiring
- Creates faculty academic contracts and assigns faculty to courses
- Coordinates teaching offers, creates teaching assignment (academic) contracts, and confirms acceptance with faculty
- Facilitates orientation sessions for new faculty
- Provides support to Manager in the development, planning, analysis and verification of program and administrative budgets for cost centres, preparing accurate annual and biannual budget reports for actual and projected costs and revenue using PA1 and Excel
- Provides complex data reporting and administrative support to the Custom Solutions team
- Prepares letters, financial and narrative reports, record keeping, presentations and complex spreadsheets
- Sources and compiles information from SIS, other institutions, and professional associations to compose student education completion plans when program designs change
- Conducts internet research on competition, regional and global trends, providing data in a clear, concise manner to support new program development
- Compiles new program activation summary documentation to ensure new programming has a digital presence in a timely, complete manner
Qualifications
- Two-year diploma in office administration, business, adult education, human resources, social sciences or a related field of study is required
- Minimum of three years practical experience in a fast-paced revenue-generating department is required; experience within an educational organization is preferred
- Familiarity with learning platforms (e.g. D2L) is considered an asset
- Ability to problem solve independently, with strong interpersonal and administrative skills to liaise with internal and external contacts
- Ability to communicate effectively and respond with tact and diplomacy to corporate clients, faculty, support staff, and other external stakeholders
- Proficiency with databases and web-based systems – e.g., SharePoint, Zoom, Teams, social media applications, and MS Office Suite
- Knowledge of Conestoga, consortiums, and professional association programs
- High level of accuracy and attention to detail
- Ability to work independently using initiative to organize workload, meet multiple and simultaneous deadlines, and deal with changing priorities
- Ability to gather and compile data, track trends, research, and prepare a wide variety of reports and documents
- Ability to solve routine and non-routine problems, including dealing with difficult and demanding individuals
- Strong understanding of the need to maintain confidentiality and remain professional
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Industries
Higher Education
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Support Services Officer, Custom Training Solutions (Contract) employer: School of Business - Continuing Education at Conestoga College
Contact Detail:
School of Business - Continuing Education at Conestoga College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Officer, Custom Training Solutions (Contract)
✨Tip Number 1
Familiarise yourself with Conestoga College's Custom Training Solutions and their offerings. Understanding their programmes and the specific needs of corporate clients will help you tailor your conversations during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Brush up on your knowledge of learning platforms like D2L and other relevant software mentioned in the job description. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in managing multiple tasks and deadlines, as this role requires strong organisational skills. Have specific examples ready that showcase your ability to handle complex administrative support.
We think you need these skills to ace Support Services Officer, Custom Training Solutions (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support, client management, and educational environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Support Services Officer position and how your skills align with the responsibilities outlined. Mention specific experiences that showcase your problem-solving abilities and attention to detail.
Showcase Relevant Skills: Emphasise your proficiency with databases, web-based systems, and learning platforms. Highlight your ability to communicate effectively with various stakeholders, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key for this position.
How to prepare for a job interview at School of Business - Continuing Education at Conestoga College
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Support Services Officer. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as client management and logistical support.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss instances where you've successfully solved problems independently. Highlight your ability to handle difficult situations with tact and diplomacy, as this is crucial for the role.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of databases and web-based systems like SharePoint, Zoom, and MS Office Suite. If you have experience with learning platforms like D2L, be sure to mention it, as it could give you an edge.
