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- Tasks: Provide remote FMS and MIS support to schools, ensuring smooth communication and service delivery.
- Company: Join School ICT, a leading provider of MIS support for over 1500 schools nationwide.
- Benefits: Enjoy a competitive salary, pension scheme, and perks like mental health support and flexible working options.
- Why this job: Be part of a dynamic team that empowers schools while developing your skills in a supportive environment.
- Qualifications: Experience with FMS/MIS systems and excellent customer service skills are essential; self-learners thrive here.
- Other info: This role involves hybrid work with occasional travel to Leeds; DBS check required.
The predicted salary is between 20000 - 24000 £ per year.
Location: Hybrid with occasional travel to Leeds
Salary: £24,000 – £27,000 FTE
School ICT is one of the largest, independent providers of MIS support in the country. We currently offer support and consultancy services to over 1500 schools on a national basis. Due to our continued success, we are now recruiting for a MIS Consultant with a focus on FMS to join our team working on a hybrid basis with occasional travel to our head office in Leeds.
Are you familiar with the FMS and schools finance systems?
Are you an experienced School user or work in a similar role support who has experience of FMS and are looking for a new challenge?
As a MIS Consultant, your role will be to provide remote FMS and MIS support, facilitate communications between schools and School ICT, stay up to date with the latest products, services and developments as well as provide comprehensive MIS support service to Schools and Academies delivered via the MIS service desk and via the creation of support resources.
The ideal candidate will be a motivated and self-directed individual with excellent interpersonal skills and extensive knowledge of at FMS and or Arbor finance. You should be comfortable working both independently and as part of a team, be highly organised, and a proactive self-learner.
The successful candidate will work hybrid/remotely, with occasional travel to our Leeds offices.
Responsibilities:?
* Provide FMS, Arbor Finance*training available) and MIS support for secondary and primary schools.
* Provide first line telephone, remote and onsite support across the full range of supported MIS software modules to staff within schools, adhering to priorities for both secondary and primary schools.
* Log all queries and requests into the Customer helpdesk system to ensure appropriate tracking and reporting.
* Understand and adhere to MIS KPIs
* Keep schools regularly informed of progress if a case has been logged or data sent to a software supplier.
* Ensure emails are monitored and responded to every day.
* Test and implement new MIS products and upgrades.
* Support schools transitioning to new MIS and finance platforms.
* Support the configuration and update of MIS systems in schools, working with colleagues across the company as required.
* Keep abreast of new developments in software and keeping schools informed.
* Impart your specialist knowledge to the MIS Support team through formal and informal training.
* Develop and regularly maintain high quality support documentation Assist and support MIS Senior Consultants when delivering online training courses/webinars.
* Advise and guide schools on school improvements/processes whilst promoting effective use of the school\’s MIS systems.
* Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions.
* Develop and maintain high quality support documentation.
* You will report to the MIS Manager and Team Leaders.
?
Skills/Abilities
Essential
* A professional, cheerful, and clear telephone manner with a focus on excellent customer service skills
* Excellent knowledge of one or more of the FMS and MIS modules, including FMS, Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN
* Be familiar with the statutory data returns required for local and national government bodies.
* Accomplished user of Microsoft Office and associated software packages
* Excellent problem-solving skills, being able to think outside the box to find resolutions.
* Able to interpret complex documentation and communicate findings verbally and in written documents.
* Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines.
* Comfortable working either in a team or independently
* A self-learner with excellent organisation skills
* Have an eye for detail.
?
Desirable
* Experience of working on a busy and demanding helpdesk
* Excellent knowledge of Arbor/Arbor Finance, Bromcom or SIMS
* Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance.
?
Additional Information:
* The successful candidate will be subject to an enhanced DBS check.
* Hold a Full UK Driving License with access to your own vehicle.?
* We offer a competitive salary of £24,000 – £27,000 FTE, depending on experience. Benefits include a pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme, and an employee recognition scheme.
School ICT is part of the Transforming Learning Group. We provide a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have eight brands under the TLG umbrella GDPR Sentry, Locker, ONTO, SMB Services SalamanderSoft, School ICT, Vital York and turn IT on. Between the eight brands we provide services to over 5,000 schools across England and employ over 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.
School ICT is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Happy to talk flexible working.
REF-219 988
MIS Consultant FMS in Leeds employer: School ICT Services
Contact Detail:
School ICT Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MIS Consultant FMS in Leeds
✨Tip Number 1
Familiarize yourself with the specific FMS and MIS systems mentioned in the job description, such as Arbor Finance. Understanding these systems will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in providing support to schools or similar environments. Be ready to share specific examples of how you've successfully resolved issues or improved processes in a school setting.
✨Tip Number 3
Showcase your excellent customer service skills by preparing to discuss how you handle difficult situations or challenging customers. This is crucial for a role that involves direct communication with school staff.
✨Tip Number 4
Since the role requires both independent work and teamwork, think of examples where you've successfully collaborated with others while also managing your own tasks. This balance is key to thriving in a hybrid work environment.
We think you need these skills to ace MIS Consultant FMS in Leeds
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the MIS Consultant position. Familiarize yourself with FMS and MIS systems, as well as the specific needs of schools.
Tailor Your CV: Highlight your relevant experience with FMS and MIS systems in your CV. Include specific examples of how you've provided support in previous roles, focusing on your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with the statutory data returns and your ability to communicate complex information clearly.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at School ICT Services
✨Show Your Knowledge of FMS and MIS
Make sure to highlight your familiarity with FMS and other school finance systems during the interview. Be prepared to discuss specific modules you have experience with, such as Attendance/Lesson Monitor or Statutory Returns.
✨Demonstrate Excellent Customer Service Skills
Since this role involves providing support to schools, emphasize your customer service skills. Share examples of how you've successfully resolved issues for clients or colleagues in the past.
✨Be Ready to Discuss Problem-Solving Scenarios
Prepare to talk about specific challenges you've faced in previous roles and how you approached solving them. This will showcase your problem-solving abilities and your capacity to think outside the box.
✨Highlight Your Organizational Skills
Given the need to manage multiple tasks and meet deadlines, be ready to discuss how you prioritize your work. Share any tools or methods you use to stay organized and efficient.
