MIS Consultant FMS

Location: Hybrid with occasional travel to Leeds
Salary: £24,000 – £27,000 FTE
School ICT is one of the largest, independent providers of MIS support in the country. We currently offer support and consultancy services to over 1500 schools on a national basis. Due to our continued success, we are now recruiting for a MIS Consultant with a focus on FMS to join our team working on a hybrid basis with occasional travel to our head office in Leeds.
Are you familiar with the FMS and schools finance systems?
Are you an experienced School user or work in a similar role support who has experience of FMS and are looking for a new challenge?
As a MIS Consultant, your role will be to provide remote FMS and MIS support, facilitate communications between schools and School ICT, stay up to date with the latest products, services and developments as well as provide comprehensive MIS support service to Schools and Academies delivered via the MIS service desk and via the creation of support resources.
The ideal candidate will be a motivated and self-directed individual with excellent interpersonal skills and extensive knowledge of at FMS and or Arbor finance. You should be comfortable working both independently and as part of a team, be highly organised, and a proactive self-learner.
The successful candidate will work hybrid/remotely, with occasional travel to our Leeds offices.
Responsibilities:?

* Provide FMS, Arbor Finance*training available) and MIS support for secondary and primary schools.
* Provide first line telephone, remote and onsite support across the full range of supported MIS software modules to staff within schools, adhering to priorities for both secondary and primary schools.
* Log all queries and requests into the Customer helpdesk system to ensure appropriate tracking and reporting.
* Understand and adhere to MIS KPIs
* Keep schools regularly informed of progress if a case has been logged or data sent to a software supplier.
* Ensure emails are monitored and responded to every day.
* Test and implement new MIS products and upgrades.
* Support schools transitioning to new MIS and finance platforms.
* Support the configuration and update of MIS systems in schools, working with colleagues across the company as required.
* Keep abreast of new developments in software and keeping schools informed.
* Impart your specialist knowledge to the MIS Support team through formal and informal training.
* Develop and regularly maintain high quality support documentation Assist and support MIS Senior Consultants when delivering online training courses/webinars.
* Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems.
* Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions.
* Develop and maintain high quality support documentation.
* You will report to the MIS Manager and Team Leaders.
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Skills/Abilities
Essential
* A professional, cheerful, and clear telephone manner with a focus on excellent customer service skills
* Excellent knowledge of one or more of the FMS and MIS modules, including FMS, Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN
* Be familiar with the statutory data returns required for local and national government bodies.
* Accomplished user of Microsoft Office and associated software packages
* Excellent problem-solving skills, being able to think outside the box to find resolutions.
* Able to interpret complex documentation and communicate findings verbally and in written documents.
* Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines.
* Comfortable working either in a team or independently
* A self-learner with excellent organisation skills
* Have an eye for detail.
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Desirable

* Experience of working on a busy and demanding helpdesk
* Excellent knowledge of Arbor/Arbor Finance, Bromcom or SIMS
* Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance.
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Additional Information:

* The successful candidate will be subject to an enhanced DBS check.
* Hold a Full UK Driving License with access to your own vehicle.?
* We offer a competitive salary of £24,000 – £27,000 FTE, depending on experience. Benefits include a pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme, and an employee recognition scheme.
School ICT is part of the Transforming Learning Group. We provide a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have eight brands under the TLG umbrella GDPR Sentry, Locker, ONTO, SMB Services SalamanderSoft, School ICT, Vital York and turn IT on. Between the eight brands we provide services to over 5,000 schools across England and employ over 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.
School ICT is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Happy to talk flexible working.
REF-219 988

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