At a Glance
- Tasks: Support schools with IT solutions, maintain hardware, and resolve technical issues.
- Company: Join Turn IT On, a tech-savvy company dedicated to enhancing education through technology.
- Benefits: Salary between £24,000 - £27,000, pension, cycle scheme, eye care vouchers, and mental health support.
- Other info: Full-time role with excellent career growth and commitment to safeguarding children.
- Why this job: Make a real difference in education while developing your IT skills in a supportive environment.
- Qualifications: Experience in ICT support, strong communication skills, and a passion for customer service.
The predicted salary is between 24000 - 27000 £ per year.
Turn IT on are looking for a Junior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers, joining our team supporting one of our schools in Totton, Southampton. You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.
You will facilitate communication between your school and Turn IT on, keeping them up to date with what services Turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users and resolving identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office 365.
The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
Responsibilities include:
- Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
The role is offered on a full-time, full year basis and the successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £24,000 - £27,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Junior ICT Consultant employer: School ICT Services
Turn IT on is an exceptional employer, offering a supportive work environment where technology enthusiasts can thrive while making a meaningful impact in the education sector. Located in Totton, Southampton, we provide our employees with comprehensive benefits including a pension scheme, mental health support, and opportunities for professional growth, all while fostering a culture of teamwork and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Junior ICT Consultant
✨Tip Number 1
Network like a pro! Attend local tech meetups or education-focused events in Southampton. It's a great way to meet potential employers and learn about job openings that might not be advertised online.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects or any tech solutions you've implemented. This can really set you apart from other candidates when you're chatting with hiring managers.
✨Tip Number 3
Don’t just apply, engage! When you find a role you like, reach out to the company on social media or via email. Express your enthusiasm for the position and ask any questions you might have about the role or the team.
✨Tip Number 4
Keep it real! During interviews, be honest about your experiences and how you can contribute to the team. Employers appreciate authenticity and a genuine passion for technology and customer service.
We think you need these skills to ace Junior ICT Consultant
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology! In your application, share specific examples of how you've used your tech skills to solve problems or improve services. This will help us understand your flair for IT and your commitment to providing excellent service.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Junior ICT Consultant role. Highlight relevant experience, especially any work in education or customer service. We want to see how your background aligns with what we’re looking for!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language to explain your technical skills and experiences. Remember, we appreciate candidates who can communicate complex ideas in layman’s terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at School ICT Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common user applications and Microsoft Office 365. Be ready to discuss your experience with maintaining IT hardware and solving technical issues, as this will show your passion for technology and your ability to provide exemplary service.
✨Show Off Your Customer Service Skills
Since the role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you explained technical issues in simple terms or went the extra mile to help someone out.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific technical problems you've encountered and how you resolved them. This could include anything from diagnosing issues with computer networks to installing new software. Highlighting your proactive approach to problem-solving will impress the interviewers.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in layman’s terms, as you'll need to facilitate communication between the school and turn IT on. Being clear and confident in your responses will help you stand out during the interview.
