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- Tasks: Join our team to provide consultancy and training on MIS systems for schools.
- Company: SBS is a top UK provider of education support services and budgeting software.
- Benefits: Enjoy 36 days of annual leave, hybrid work options, and a flexible benefits package.
- Why this job: Be part of a growing team that values innovation and strong client relationships in education.
- Qualifications: Experience in IT or customer service, especially in the education sector, is essential.
- Other info: This role requires a comprehensive DBS check.
The predicted salary is between 43200 - 72000 £ per year.
2 days ago Be among the first 25 applicants
School Business Services provided pay range
This range is provided by School Business Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About Us:
SBS are one of the UK\’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.
About the Role:
Due to an exciting period of growth, we are looking for a Senior MIS Consultant to join our Management Information Systems Team. If you have experience in training and supporting schools and academies in the use of the MIS Systems, ideally Arbor, Bromcom or ESS SIMS, then we would love to hear from you!
Day-to-day, you will:
- Provide consultancy, training, helpdesk support and assisting schools in the use of their MIS systems (Core and Advanced) to improve efficiency of the systems use within the school.
- Identify and resolve issues with supported applications ensuring all requests are dealt with in according to agreed procedures.
- Engage with our clients to develop long-lasting relationships and grow our existing client base by providing innovative and creative solutions to their needs.
- Ensure the quality of work is in line with professional standards and performing Customer Service visits and calls as required.
- Action requests for support, escalated by our Service desk and directly from service users.
- Investigate issues, requests and resolve these within the contract SLA.
About You:
If you can demonstrate the following, we\’d love to hear from you:
- Experience in a similar or SaaS environment, an IT or Customer Service environment (ideally in the education sector).
- Clear and concise communicator, capable of producing written content to a professional quality.
- Experienced in strong customer service and communication skills and high-level problem-solving skills.
- Ability to learn quickly and understand new software, or used an MIS system either as an end user or support function.
- Willingness to learn and become an expert in other Management Information Systems i.e. Arbor, Bromcom, IRIS Ed: gen, ESS SIMS or Scholarpack. Desire to increase sales/revenue and investigate new business opportunities.
- Comprehensive knowledge and experience of business application software including the use of Microsoft Office (Word, PowerPoint, Access, Excel and Outlook) and contact databases.
Please note that this role is a fully remote role, but may require occasional visits to one of our offices in London, Leatherhead (Surrey) or Milton Keynes, alongside occasional visits to schools. The role will require a comprehensive DBS check.
Our Benefits:
Please note that the salary range for this role is £32,000 – £38,000 per annum.
As an equal opportunities\’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
- Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
- Hybrid or remote working across the country
- Learning & Development
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education
Industries
Education
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Senior MIS Consultant employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior MIS Consultant
✨Tip Number 1
Familiarize yourself with the specific MIS systems mentioned in the job description, such as Arbor, Bromcom, and ESS SIMS. Having hands-on experience or even just a solid understanding of these platforms will set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions with us. Since the role emphasizes building long-lasting relationships with clients, showcasing your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Prepare to discuss your experience in training and supporting users in a SaaS environment. Be ready to share specific examples of how you've helped schools or academies improve their use of MIS systems.
✨Tip Number 4
Demonstrate your willingness to learn and adapt by researching the latest trends in education technology. Showing that you're proactive about expanding your knowledge will resonate well with us.
We think you need these skills to ace Senior MIS Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and supporting schools with MIS systems. Mention specific software like Arbor, Bromcom, or ESS SIMS to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Explain how your background in customer service and IT can benefit the company and its clients.
Showcase Your Experience: In your application, provide examples of how you've successfully resolved issues in a similar environment. Highlight any innovative solutions you've implemented that improved efficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for clarity and professionalism. Ensure there are no spelling or grammatical errors, as clear communication is key for this role.
How to prepare for a job interview at School Business Services
✨Showcase Your Experience with MIS Systems
Be prepared to discuss your hands-on experience with Management Information Systems, especially Arbor, Bromcom, or ESS SIMS. Highlight specific instances where you provided training or support to schools, as this will demonstrate your expertise and relevance to the role.
✨Demonstrate Strong Communication Skills
Since the role requires clear communication, practice articulating your thoughts concisely. Prepare examples of how you've effectively communicated complex information to clients or colleagues in the past, showcasing your ability to produce professional written content.
✨Problem-Solving Scenarios
Anticipate questions about how you've handled challenging situations in previous roles. Prepare to share specific examples where you identified issues with MIS applications and successfully resolved them, emphasizing your high-level problem-solving skills.
✨Express Your Willingness to Learn
Convey your eagerness to learn new software and become an expert in various MIS systems. Discuss any relevant training or self-study you've undertaken, and express your enthusiasm for continuous learning and professional development in the education sector.
