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- Tasks: Provide hands-on ICT support to schools, troubleshoot issues, and manage projects.
- Company: Join School Business Services, a top UK provider of education support services.
- Benefits: Enjoy 36 days of annual leave, hybrid working, and a flexible benefits package.
- Why this job: Balance work with school holidays while making a real impact in education.
- Qualifications: Experience in technical support and strong communication skills are essential.
- Other info: Term-Time Only options available for better work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
About Us: School Business Services (SBS) is one of the UK\’s leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we\’re passionate about empowering schools to focus on what matters most: delivering outstanding education. About the Role: We\’re looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the London area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you! As an ICT Field Engineer, you\’ll: Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff. Provide remote assistance via our ICT Service Desk when required. Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure. Participate in ICT projects, including network upgrades and security enhancements. Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures – or even physical disruptions like floods. Work-Life Balance That Matches School Life: This role is offered on a Full-Time, or a Term-Time Only basis, which aligns with school term schedules. This means you could enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments – perfect for candidates who value having school holidays free. What will you bring to the Role? If you can demonstrate the following, we\’d love to hear from you: You will be an experienced, hands-on, technical support engineer who has a good working knowledge covering small organisations or school networks. You will have a proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third-party objectives. Confident with an ability to communicate clearly, verbally and in writing particularly with internal business users and external vendors. Willingness to undertake an Enhanced DBS and a Right to Work in the UK. Our Benefits: As an equal opportunities\’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer: Generous annual leave allowance of 36 days (288 bank holidays) 1 for every year of service (up to a maximum of 5). Hybrid or remote working across the country. Learning & Development. Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave. Please click on the APPLY button to send your CV for this role.41bf1e1f-b16b-4260-a40a-17c77a06fd15
ICT Field Engineer employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Google Workspace. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Research School Business Services (SBS) and their approach to supporting schools. Understanding their mission and values will help you align your answers with what they are looking for, showing that you are genuinely interested in contributing to their goals.
✨Tip Number 3
Prepare examples of how you've successfully resolved ICT issues in previous roles. Be ready to share specific scenarios where you’ve built relationships with end-users, as this is crucial for the position.
✨Tip Number 4
Highlight your ability to work under pressure and respond to critical incidents. Think of instances where you’ve implemented solutions quickly and effectively, as this will resonate well with the demands of the role.
We think you need these skills to ace ICT Field Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the ICT Field Engineer position. Tailor your application to highlight relevant experience and skills that match what School Business Services is looking for.
Craft a Tailored CV: Ensure your CV reflects your technical support experience, particularly in educational settings. Emphasise your hands-on skills with Office 365, Google Workspace, and network infrastructure, as well as any project management experience you have.
Write a Compelling Cover Letter: In your cover letter, express your passion for supporting schools and your ability to solve ICT challenges. Mention specific examples of how you've successfully resolved issues in previous roles and how you can contribute to the team at SBS.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at School Business Services
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with ICT systems, particularly Office 365 and Google Workspace. You might be asked to troubleshoot a hypothetical issue, so brush up on your problem-solving techniques.
✨Demonstrate Communication Skills
Since the role involves engaging with school staff, practice explaining technical concepts in simple terms. Highlight any previous experiences where you successfully communicated with non-technical users.
✨Understand the Education Sector
Familiarise yourself with the challenges schools face regarding ICT. Showing that you understand their environment will help you connect better with the interviewers and demonstrate your commitment to supporting education.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle critical incidents or project management scenarios. Think of examples from your past work where you successfully resolved issues or led projects, and be ready to share those stories.
